Salesforce Business Analyst - Sales Cloud

BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL’s Data Management product lines include Rebit (Rebitgo.com) and Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We offer comprehensive health insurance, competitive salary compensation, volunteer programs, scholarship opportunities, gym, cafe, recreational facilities and 401K. Our success is recognized with industry awards and a net promoter score that is 2x the industry average. We take pride in being an employee-centric organization. Learn more at betsol.com

We are seeking a Salesforce Business Analyst to collaborate with our process owners to optimize and automate the services we deliver to our strategic enterprise customers. We are looking for an experienced analyst, who is eager to establish robust business process improvement standards in support of scaling our customer success organization.  

Responsibilities  

• Establish governance around process improvements (e.g., cadence, process, responsibilities, tools, documentation, storage, etc.) 
• Define, maintain, and enforce standards for process maps and supporting documentation  
• Support business process owners in their efforts to create, optimize, and automate our services  
• Facilitate process workshops  
• Observe processes in action  
• Solve process-related problems  
• Drive continuous process improvement  
• Monitor and report on process effectiveness and ensure processes are supporting our business objectives  
• Keep our processes and their performance highly visible and accessible to the organization  
• Leverage company standards—brand assets, experience, processes, systems, tools, teams, etc. 
• Partner with our readiness teams, as needed, to be sure our teams are prepared for changes to our processes or how we govern them  

• 3+ years business process mapping or re-engineering or similar experience  
• Must have strong knowledge and experience with Sales Cloud 
• Strong analytical skills and the ability to understand process details and how they link to the organization’s strategy and objectives  
• Demonstrated ability to facilitate working sessions and drive outcomes  
• Detail oriented with the ability to communicate the appropriate level of detail, depending on audience  
• Able to initiate and nurture relationship at all levels  
• Excellent communication skills in English  
• Strong work ethic, craftsmanship, and quality standards  
• You have knowledge of enterprise contact center and CRM systems (Sales or Service Cloud, Communities, CPQ)  

Preferred Qualifications  

• You have  experience with design thinking and user research  
• You have customer success experience 
• Experience with CQP and/or revenue cloud 

All your information will be kept confidential according to EEO guidelines.