Manager, Solution Consulting

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

ServiceNow is the leading Enterprise Service Management suite, the platform to digitalize and automate customer processes with the power of GenAI.

The Solution Consulting (pre-sales) organization is a vital and well-respected part of the sales eco-system at ServiceNow who are expected to deliver spectacular interactions and experiences. Our mission is to consult our customers in their decision making by matching their use cases with the capabilities of our NOW platform. We demonstrate the possibilities and benefits of ServiceNow to make the 'world of work' work better for everyone.

The SC core purpose is to develop customer opportunities using our Value Selling method. Our aim is to position the NOW platform with ServOps as the foundation and to extend our footprint over our technology-, customer-, employee and creator worklows. We achieve this through discovery, conducting demos, developing use cases with the customer, addressing all technical questions, responding to tenders, successfully positioning against competitors, highlighting added value and financial benefits (BVA), assisting in partner selection, and creating a roadmap with the customer.

  The ideal manager will create a repeatable process, driving results and outcomes in a multi-fold agenda including:

• Achieving results and outcomes by establishing clarity and structure, setting goals and driving execution.
• Leading people by developing a vision, providing direction, assessing performance, retaining / develops talent.
• Functioning as a technical lead who drives territory planning, co-owning pipeline development, coaching for success and contributing to close deals.
• Being visible as a deal executive by sponsoring key opportunities and managing C-level relationships with customers and partners.
• Engaging as an orchestrator, representing the team as an interface to other internal stakeholders such as Sales, Marketing and our Business Units

To be successful in this role you have:

• Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow (or in a Tech company)
• Thought leadership in methods and techniques for story telling with software
• Ability to coach and develop early-in-career as well as senior individual contributors
• Able to lead people, process and systems development
• Gain and build relationship and trust quickly inside and outside of the SC organization
• Leader who is tactically oriented with long term alignment and understanding of outcomes, ability to flex and shift as needed.
• Strong understanding of ServiceNow sales and engagement process and business value
• Ability to clearly articulate the power and value of the ServiceNow platform
• Fluency in English and German 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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