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AU RTO Student Services Officer (aXcelerate, Student Convert and/or Cloud Assess) | ZR_511_JOB

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Bachelor's degree in related field, 2 years of relevant experience, Strong computer literacy skills.

Key responsabilities:

Process student enquiries via platforms
Conduct enrolments and administrative tasks
Maintain accurate records and manage documentation
Support training partners with high-level service
Build Skills Generation brand on social media

PeoplePartners Inc. https://www.peoplepartnersbpo.com/

201 - 500 Employees

See more PeoplePartners Inc. offers

Job description

This is a remote position.

Job Overview:

The Student Services Officer plays a crucial role in providing comprehensive support services to students, fostering a positive and inclusive campus environment, and ensuring students' overall well-being and success. This position involves collaborating with various campus departments, faculty, and staff to address students' needs and concerns effectively.

Job Description:

● Receive and process student enquiries through the various Skills Generation Administration platforms.

● Conduct enrolment and administration activities in compliance with ASQA and State government education and training Departmental guidelines.

● Conduct enrollments and administration as requested, which increases or creates opportunities for Skills Generation to increase its sales.

● Undertake various administrative tasks relevant to enrollments and RTO administration, including documentation creation and control.

● Undertake the Skills Generation Assessment Review Process.

● Maintain and securely keep accurate enrolment and administration records.

● Support training partners through effective communications and high level customer service focus as required.

● Build Skills Generation brand and reputation by maintaining a professional image, including on all social media.

● Attend meetings as required.

Requirements

Bachelor's degree in education, counseling, student affairs, or a related field
2 Years of relevant experience
Ability to convert student enquiries and develop sustainable relationships that increases Skills Generation’s profitable business opportunities
High level of organisational and time management skills
High level of written and verbal communication skills, including the ability to resolve conflict situations
Strong computer literacy skills, including the Microsoft Office and Google applications
Experience with aXcelerate, Student Convert and/or Cloud Assess would be highly regarded