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Carrier Support Representative

EXTRA HOLIDAYS
Remote: 
Full Remote
Contract: 
Freelance
Salary: 
2 - 2K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

1+ years in Carrier Sales, Transportation, or Logistics, 3+ years of high volume call experience, Outstanding written and verbal communication skills in English, Strong business judgment and analytical skills, Ability to prioritize in a fast-paced environment.

Key responsabilities:

  • Negotiate rates and ensure shipment performance metrics
  • Advocate for carrier partners using Loadsmart's platform
  • Relay feedback to improve core technology
  • Ensure compliance with Loadsmart standards
  • Meet success metrics through effective opportunities
Loadsmart logo
Loadsmart SME https://loadsmart.com/
501 - 1000 Employees
About Loadsmart
We are industry veterans and data-scientists using innovative technology to fearlessly reinvent the future of freight. As the ‘nerds of logistics’, we seek intelligence in data to solve deep-rooted inefficiencies in the industry. We give shippers, brokers and carriers access to our data connections (linking supply and demand) and suite of award-winning solutions to strike the perfect balance of cost and service. We’re creating a more efficient and environmentally responsible way to move more with less. For more information, please visit: https://loadsmart.com
See more Loadsmart offers

Job description

Logo Jobgether

Your missions

ARE YOU INTERESTED IN JOINING A HYPER-GROWTH LOGISTICS TECH COMPANY?
Loadsmart is a growth-stage start-up technology company valued at over $1 billion (a true Tech Unicorn)!

We are seeking an agile, problem-solving Carrier Support Representative who thrives in a dynamic and fast-paced global company. This position will support inbound requests from carriers through telecommunications, webchat and email. You will be assisting Loadsmart in further expanding the company's carrier network by creating a solid carrier experience.

Job Type: Independent Contractor (remote)

DEPARTMENT: Logistics Operations - Load Operations
LOCATION: Philippines - Remote

WHAT YOU GET TO DO:
  • Negotiate market-driven rates and ensure shipment on-time performance metrics are met 
  • Meet set success metrics through making the most of every opportunity
  • Advocate for carrier partners and drivers to utilize our online platform to communicate, book and track loads autonomously
  • Relay carrier feedback to our engineering team to continuously improve our core technology for sourcing capacity and meet the needs of customers and carrier partners 
  • Ensure carriers are compliant with Loadsmart standards and proactively communicate directly if they fall short of expectations

    • YOUR EXPERIENCE:
  • 1+ years of work experience in Carrier Sales, Transportation or Logistics
  • 3+ years of high volume call experience
  • Outstanding  written and verbal communication skills in English
  • Ability to prioritize and thrive under deadlines in a fast-paced environment
  • Self-starter unafraid of seeking resources to get the job done
  • Strong business judgment and analytical skills with high attention to detail
  • Excellent problem-solving and decision-making abilities
  • Willing to work in a highly entrepreneurial and team-oriented environment
  • Results-driven work ethic, exemplified by prioritization and persistent continued attention  to see projects through to successful completion

    • WORKING AT LOADSMART:
  • Competitive base salaries - we believe in rewarding top talent 
  • Loadie Time Off - PTO and sick days without a limit
    • At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.
    Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.

    It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates' specific locale.

    Custom application questions

    Required profile

    Experience

    Level of experience: Mid-level (2-5 years)
    Spoken language(s):
    Check out the description to know which languages are mandatory.

    Hard Skills

    Soft Skills

    • analytical-skills
    • Detail-Oriented
    • strong-work-ethic
    • Time Management
    • decision-making
    • Teamwork
    • verbal-communication-skills
    • Problem Solving
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