Site Reliability Engineer

Aras is a leader in product lifecycle management (PLM) and digital thread solutions. As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions built on a powerful digital thread backbone and a low-code development platform.

Our platform and PLM applications connect users in all disciplines to critical product data and processes across the lifecycle and throughout the extended supply chain. The world’s largest manufacturers are leveraging Aras Innovator to manage their complex product lifecycles to improve production timelines, meet and exceed revenue growth targets, and accelerate innovation. We collaborate with companies in some of the most innovative industries, including automotive, industrial/heavy equipment, aerospace and defense, and high-tech electronics.

Reporting to the Manager of Cloud Services Operation, the Site Reliability Engineer will provide excellent solutions for the security, availability, performance, efficiency, change management, and monitoring of the service.

If you are passionate about developing your skills and those of your peers to provide customers the best experience with our SaaS offering and are looking for a chance to leverage that passion and knowledge towards next-generation capability, we’d love to hear from you! You will work with our world-class engineering team to drive excellent customer experiences with our SaaS Offering.

Responsibilities:

· Create and maintain customer cloud environments for operating the Aras PLM Platform.

· Work Closely with DevOps, support, and development teams.

· Work with cutting-edge technology in the cloud (Azure preferred).

· Implement automation to continuously reduce toil for Customer operations using CI/CD processes.

· Be part of a team that introduces new technologies and deploys services to multiple cloud environments and regions.

· Solve technical problems, guide various teams (internal & external), and continually improve our systems, deployments, operations, monitoring, and overall cloud activities and costs.

· Provide technical expertise and ownership in the diagnosis and remediation of security and privacy issues of the Managed Services offerings, including internal and external technical communication.

· Set up cross-region environments using automated or manual procedures.

· Respond to customer support issues related to these environments.

· Maintain industry knowledge of the latest trends, technology, and practices.

· Participate in on-call shifts as required

Technology stack:

· Microsoft Azure

· Azure DevOps, CI/CD

· Git

· .NET Core, PowerShell

· Docker

· K8S

· Terraform, Packer

· Monitor: Prometheus, Grafana, Loki and SIEM/SOAR Sentinel

Required Qualifications:

· Bachelor’s degree in computer science or related field required.

· Minimum 4 years of experience working in cloud computing, virtualization and containers experience – Docker and K8S.

· Excellent problem-solving skills with a desire to take on responsibility.

· Advanced networking knowledge - Load balancers, Firewalls, VPNs, TCP/IP - troubleshooting, performance tuning.

· Monitoring systems and SLA tracking.

· Hands-on experience administering and supporting high-scale Production workloads.

· Positive attitude and a strong commitment to delivering quality work.

· Additional languages are desirable.

We were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q1 2023 and were also named a leader in the 2023 SPARK Matrix for PLM by Quadrant Knowledge Solutions. Feedback from our community has established Aras as the top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.

With over 700 employees in 11 countries, we’re looking to add to our incredible team. If you’re passionate about helping develop next generation product innovation, we encourage you to apply!