At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!
Job Overview:
As a Benefits Advisor II, you will be at the forefront of providing invaluable health, welfare, and retirement (HWR) benefit best practices and compliance guidance to small and medium-sized businesses across the United States. You will consult with customers to address their inquiries clearly and efficiently, offering personable and timely solutions to their benefits inquiries, and building trust while adhering to service-level expectations. Your benefits expertise and collaboration with colleagues will be instrumental in enhancing the customer experience and elevating our company's goals.
This is a full-time, exempt role reporting to the Manager, Benefits Advisory Services. This role can be fully remote and available anywhere in the U.S., with little to no travel required – less than 10% of the time.
Duties & Responsibilities:
- Provide health, welfare, and retirement benefits best practice and compliance guidance to U.S.-based small-and-medium sized businesses - based on knowledge, research, and professional experience.
- Consult with customers over the phone and in writing to help them address their benefits inquiries, in a timely, clear, and easy-to-understand manner.
- Support client calls in accordance with scheduled daily phone time following an internal triage and transfer process on a broad range of benefits-related topics.
- Research best practices and compliance implications of benefits issues, ensuring quality and relevance of responses to customer inquiries.
- Adhere to service level expectations regarding response times and adapt to varying levels of volume, reprioritizing work as appropriate.
- Establish credibility and trust with customers.
- Collaborate and build trusting relationships with colleagues across Mitratech to constantly improve workflows, tools, and content in support of company goals and elevating the client experience.
- Serve as formal or informal mentor to new Coordinator hires.
- Proactively identify and engage in continuing education focusing on identified required baseline knowledge areas.
- Perform other duties as assigned.
Core Competencies:
- Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Credibility: Perceived as responsible, reliable, and trustworthy.
- Attention to Communication (Oral & Written) The ability to express oneself clearly in conversations, business writing, and interaction with others.
- Results Orientation: The ability to focus on the desired result of one’s own work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
- Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area.
Requirements & Skills:
- Strong customer service skills: ability to translate complicated topics and regulations into real-world and actionable client communication that is easy to understand.
- Proven experience in an applied environment, such as:
- 2+ years of experience working in the employee benefits field, focusing on health, welfare, and retirement benefits in benefits administration and compliance for employer groups; or
- 2+ years of experience acting as an external advisor, such as Mineral or
- Some equivalent combination of the above.
- General understanding of rules and federal laws that apply to the field of health, welfare, and retirement benefits including, but not limited to ERISA, the Affordable Care Act, COBRA, midyear event change rules applicable to HIPAA and cafeteria plans, and benefit eligibility determination for active employees and those on leave.
- GBA certification required within twelve months of hire if not GBA certified upon hire.
- Ability to see the “big picture”, while working within the details.
- Ability to organize and efficiently manage multiple priorities with a keen sense of urgency.
- High level of discretion and ability to maintain client confidentiality.
- Excellent interpersonal communication (written and oral).
- Ability and willingness to become fluent in using a variety of productivity software applications including MS Office & SharePoint, Slack, and our proprietary case management system.
- Ability to independently troubleshoot basic technical and software issues with available resources.
- Strong Internet navigation and research skills.
- Preferred:
- Experience in a third-party Benefits service delivery environment (ASO, PEO, broker, consulting, etc.)
- Prior experience administering health and welfare benefits or preparing benefits notices and documentation.
- One of the following certifications: PHR, SHRM-CP, GBA or equivalent benefits certification
We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $62,640-$78,408 Annually USD
Total compensation includes US employee benefits, and annual bonus eligibility.
Benefits we offer:
· Health, Dental & Vision Insurance
· 401k + Employer Match
· PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
· STD, LTD & Group Life Insurance
· Paid Parental Leave
· Pet Insurance
· FSA & HSA Options
· Employee Assistance Program
Perks we offer:
· Remote Work
· Career Advancement & Professional Development Opportunities
· Employee Recognition
The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants.
Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
