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Customer Success Engineer

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE - 4 DAY WEEK

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

4+ years in customer-facing roles, Ability to simplify complex content, Understanding of technology implications, Strong presentation and meeting skills, Consultative nature.

Key responsabilities:

Collaborate with teams to enhance customer outcomes
Conduct technical workshops for customers
Present best practices at user groups
Deliver training to improve technology adoption
Work closely with Product, Engineering, and Support teams

Zscaler Information Technology & Services Large https://www.zscaler.com/

5001 - 10000 Employees

HQ: San Jose

See more Zscaler offers

Job description

Your missions

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We're looking for an experienced Customer Success Engineer (CSE) to join our CSE team. Reporting to the Senior Manager, Customer Success Engineering, APJ, working remotely, you'll be responsible for:

Work collaboratively with Customer Success and Sales teams to increase adoption, value and customer outcomes across all segments.
Engage with customers through technical 1:1 workshops and provide them technical recommendations related to their environment with the objective to increase their Value Realisation.
Present at Customer User Groups covering best practices for achieving goals, experiences and recommendations around ZS technology.
Deliver internal technical sessions to Customer Success Managers to help them improve technology adoption at scale through training and building adoption playbooks.
All while working collaboratively with Customer Success, Product, Engineering and Support teams.

What We're Looking for (Minimum Qualifications)

4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
Ability to frame and simplify content and messaging for various audiences: technical, management, executive
Ability to understand technology (both at a high and low-level) and translate to business implications, Drive value realisation conversations.
Ability to translate technical adoption gaps to clear actions for the customer while linking them to Value Realisation impact.
Presentation and meeting management skills
Consultative nature

What Will Make You Stand Out (Preferred Qualifications)

Fundamental knowledge in 2 or more areas among the following:
Internet and Routing Protocols such as: HTTP/S, TCP/IP, IPSEC, GRE, etc.
Internet and Security technologies such as: SWG, Sandboxing, Firewalls, DLP, & VPNs.
Authentication and SAML/Identity Provider (IdP) systems such as: LDAP, Microsoft Active Directory, SCIM, Okta, PingOne, etc.
Web-based security and network infrastructure solutions, such as: NGFW, SSL/IPSec VPNs, & Firewalls.
Traffic Forwarding and Policy-based Routing concepts.

#LI-Remote

#LI-NL1

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.