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Junior Infrastructure Support Engineer

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

United States

Offer summary

Qualifications:

Less than one year of professional experience in technology., Eager to learn new technical skills and concepts., Basic understanding of networking., Familiarity with at least one public cloud platform (e.g., Azure, GCP, AWS)., Strong communication skills, proficient in English..

Key responsabilities:

Help find root cause of incidents and prepare reports.
Assist in client communication regarding incidents and resolutions.
Collaborate with developers to improve service reliability through coding.
Document incident responses and create runbooks with development teams.
Monitor product performance based on key performance indicators.

Thoughtworks Information Technology & Services XLarge https://www.thoughtworks.com/

10001 Employees

See more Thoughtworks offers

Job description

Your missions

As an Infrastructure Support Engineer, your daily responsibilities are integral to ensuring technical excellence and operational efficiency, particularly in cloud environments. Your contribution as a first responder extends to automating day-to-day operations, responding to and escalating production incidents, and assisting development teams in incident resolution.

Our entry-level consultants jumpstart their careers with the First Year Graduate Experience: our year-long program that starts with Thoughtworks University, an immersive three-week training, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working toward becoming a software developer, you have the opportunity to grow in our community of passionate technologists.

Job responsibilities

Help with finding the root cause of incidents (RCA) and prepare reports to explain what happened and how to prevent it in the future.
Assist in communicating with clients about incidents, answering their questions, and explaining how issues are being resolved.
Work alongside developers and service reliability engineers to improve the reliability of services by writing code for infrastructure and observability.
Collaborate with development teams to document responses to different types of incidents and create runbooks (guides for handling common issues).
Monitor how products and services are performing based on key performance indicators (KPIs) set by the business, and take action when things go off track.
Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.

Job qualifications

Technical Skills

You have less than one year of professional experience in technology.
You’re eager to learn new technical skills and concepts.
You’re curious about monitoring, alerting, and observability.
You’re learning or have a basic understanding of networking.
You’re learning about at least one public cloud platform (e.g., Azure, GCP, AWS).

Professional Skills

You’re passionate about listening to and helping solve client technical problems.
You have strong communication skills, are proficient in English, and feel confident sharing your ideas.
You can handle ambiguity and enjoy approaching challenges from different angles.
You thrive in a collaborative, open environment that values transparency, feedback, and adaptability.
You’re willing to participate in a rotating 24x7 support team and can manage multiple tasks.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

About Thoughtworks

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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