Implementation Manager

We are seeking a motivated and detail-oriented Implementation Manager to join our team. In this role, you will both be responsible for supporting the implementation of our technology solutions for clients, ensuring a seamless transition from onboarding to go-live, and a Client Services team generalist to create capacity within the team. This will entail taking on additional responsibilities in care coordination and client support, providing cross-coverage to ensure our clients receive exceptional service across all touchpoints.

Key Responsibilities:

Client Implementation:

• Lead onboarding and implementation process for new clients, working closely with other Implementation Managers, Sales, Solutions Architects, and other team members to ensure timely and successful deployment and utilization of our solutions.
• Collaborate with clients to implement workflows as defined by the Solution Architect and Clients, set expectations for path to launch, and provide/schedule training for Clients with various teams at Cleerly like Medical Affairs, Technical, and Market Access.
• Monitor and report on implementation progress weekly via dashboards and executive summaries.
• Collaborate cross functionally to identify and resolve any issues that may arise during the process to achieve the most efficient launch.
• Provide post-implementation support to ensure clients are fully satisfied and comfortable with the product.

Care Coordination:

• Assist Care Coordination team, ensuring that all necessary documentation, communication, and follow-ups are completed in a timely manner.
• Work with the Care Coordination team to manage and track patient cases, collect payment, and address any concerns or questions from clients or prospective interested parties.
• Support the team in ensuring that clients receive high-quality care and that their needs are met efficiently.

Client Support:

• Complete routine tasks for Client support per established instructions within allotted time. 
• Provide front-line support to clients, addressing inquiries, troubleshooting issues, and escalating complex cases to the appropriate team members.
• Work closely with the Client Support team to ensure that client issues are resolved quickly and satisfactorily (ticketing based system).
• Document client interactions and feedback, contributing to continuous improvement efforts within the team.

Qualifications:

• Bachelor's degree in a related field or equivalent experience.
• 3-4 years of experience in a implementation manager role in a related field with experience in DICOM, PACS and EMR workflows
• Strong communication and interpersonal skills, with the ability to build relationships and work collaboratively with clients and internal teams.
• Highly organized and detail-oriented
• Project Management experience with the ability to manage multiple projects simultaneously (use of SalesForce, Taskray, Smartsheets, or other softwares a plus)
• Problem-solving skills and the ability to adapt to changing priorities in a fast-paced environment.
• Familiarity with healthcare systems, imaging centers, client support tools, or care coordination processes is a plus.

Salary: $100,000 - $125,000

 *Total Target Compensation (TTC): Total Cash Compensation (including base pay, variable pay, commission, bonuses, etc.). We hire employees anywhere within the United States and account for geography when determining base salary.