Offer summary
Qualifications:
Strong analytical skills for data interpretation, 3+ years experience in software development, Familiarity with Java, web services, and JavaScript frameworks, Excellent verbal and written communication skills, Demonstrated team leadership capabilities.
Key responsabilities:
- Lead the Voice of Customer team
- Analyze issues reported in VOC channel
- Continuously improve processes and tools
- Prepare periodic VOC reports and trends
- Collaborate with teams to integrate feedback