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Customer Service Representative- SimpleNursing

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

1-3 years customer service experience, High school degree or GED, Experience with Gorgias or CS ticket systems is a plus.

Key responsabilities:

Engage with customers via multiple channels
Provide billing and technical support
Assist sales and marketing as needed
Use CRM tools for membership management
Collaborate with Product and Development teams

Colibri Group Large https://www.colibrigroup.com/

1001 - 5000 Employees

See more Colibri Group offers

Job description

Your missions

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

SimpleNursing, a Colibri Group Brand, is the most trusted resource for nursing students worldwide. Our nursing exam preparation technology and e-learning video library provide test takers with the essential knowledge and resources critical for success in today’s competitive nursing programs.

Whether you're preparing for the TEAS, HESI/ATI, or NCLEX, our intuitive e-learning platform has helped over 500,000 RN & PN nursing students graduate, boasting a 96% pass rate on major exams.

Position Overview:

Customer Service Representatives focus on providing membership experience, billing and technical support to our customers via email, phone and chat. They are ultimately responsible for answering questions, solving problems, and exemplifying amazing customer service. Additionally, they provide sales and marketing related support as needed.

What You'll Do

Engaging with our customers via telephone, email, chat threads and social media. You should enjoy interacting with people and get passionate about resolving issues.

Leverage CRM tools and other membership management systems.

Display active listening skills, perceiving emotional awareness in challenging situations, and empathize with customers to enhance an overall positive customer experience.

Assist in meeting and exceeding business objectives by collaborating & supporting the Product, Development, & Marketing teams when possible.

What You'll Need to Succeed

1-3 year customer service experience

Highschool Degree or GED

A nice to have would be Gorgias, CS ticket system experience

Looking for a team member to work PST hours to have more coverage

Looking for a team member who can work on the weekends (part time) and the rest of the hours during the week

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!