Offer summary
Qualifications:
At least 1 year in technical support or customer service., Demonstrable understanding of Windows and Microsoft Office Suite., Experience with Active Directory and networking technologies..
Key responsabilities:
- Provide technical assistance and client support via phone, email, and webchat.
- Triage service requests and categorize incidents using ITIL models.
- Troubleshoot issues with Active Directory, Exchange, and O365.
- Maintain documentation and participate in on-call rotation.
- Follow up with clients to ensure issue resolution.