Offer summary
Qualifications:
At least 1 year in technical support or customer service, Familiarity with Windows OS and Microsoft Office Suite, Knowledge of Active Directory and DNS, Experience with ITIL-based triage model, Recent technical education may be considered.
Key responsabilities:
- Provide end-user support via phone, email, and webchat.
- Troubleshoot issues with Active Directory, O365, and local networks.
- Document processes and maintain accurate service tickets.
- Participate in on-call rotation and attend training meetings.
- Run diagnostic programs to resolve computer problems.