Selected as a Top Workplace in Philadelphia for the past 15 years and headquartered in Montgomeryville, Pennsylvania, MSS has a need for a Claims Associate. This person will be responsible for the investigation, processing, disposition and resolution of customer or mover claims. We are seeking a motivated and high-energy individual who will develop responsive relationships with customers to resolve and mitigate claims. This position requires a positive individual who can adapt to change.
Responsibilities:
- Perform administrative duties and support initiatives for the department.
- Contact customers and clients to gather feedback on services provided, ensuring their satisfaction, and addressing any concerns.
- Communicate with technicians to obtain additional details regarding work performed, including necessary paperwork, and photos.
- Follow-up with vendors/subcontractors to collect invoices, paperwork, and/or specific reports.
- Maintain a high level of activity and accountability using the Genesys system.
- Research parts & hardware needed for active claims.
- Contact customers to confirm missing parts & hardware, the make & model of item, and the client’s address for parts & hardware delivery.
- Follow up with client and track successful receipt of parts and resolution of any issues.
- Research and recruit specialty vendors to assist with claim repairs.
- Contact all BRAVO award winners to advise and obtain necessary information for BRAVO processing.
- Contact vendors and secure a completed or updated W-9 forms.
Qualifications:
- Ability to work 9am-6pm EST
- Occasional overtime and rotating Saturday hours (9am-1pm) required.
- High school degree required.
- Bachelors’ degree in Business Administration or other related fields is desired.
Skills:
- Knowledge of basic technical concepts regarding household specialty items/parts and repair services, or a demonstrated ability to learn quickly while on the job.
- Basic computer literacy, specifically MS Office Excel, Word, and Outlook.
- Ability to communicate effectively, both verbally and in writing.
- Demonstrated ability to develop responsive relationships with internal and external clients, and display courtesy, tenacity, professionalism, persistency, and tact.
- Considerable phone and e-mail communication and follow-up skills.
- Must be organized, attentive to detail, positive, adaptable, and professional
What We Offer
- Eligible for RAISES, performance BONUSES, profit-sharing BONUSES, referral BONUSES, and year-end BONUSES.
- Advancement opportunities.
- Employee FIRST work environment. We have been voted Top Workplace in Philadelphia for 15 consecutive years.
- Time and a half for overtime!.
Additional Benefits
- Medical, Prescription, Vision, and Dental.
- Paid time off.
- Holiday pay.
- 401(k) with a company match - Traditional and Roth options.
- FREE financial advisor.
- FREE $50,000 term life and AD&D insurances.
- FREE short-term and long-term disability.
- Flexible Savings Accounts.
- Employee Assistance Program.
- Tuition Reimbursement.
- Suite at Wells Fargo Center for Flyers games, Sixers games, and concerts.
- Company sponsored events - see our company's career page for details (www.MSS1.com).
About MSS
MSS, Inc. is a family-owned business that has delivered personalized moving-related services to the relocation marketplace since 1978. With centralized operations in Montgomeryville, PA, MSS comprises three distinct divisions: Relocation Support Services, Precision Packaging and Crating Services, and Pure Install Solutions.
MSS Relocation: Partners with moving companies to provide crating and technical services to household items like appliances, TVs, complex furniture, and exercise equipment for safe transit and restored comfort to those relocating.
Pure Install: Delivers customizable assembly, installation, repair, and maintenance services for healthcare, hospitality, retail, commercial, and residential needs.
Precision Packaging and Crating: Offers crating and packaging solutions to a wide variety of industries for safe transportation of items like machinery, artifacts, helicopters, medical equipment, and movie props.
MSS is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, veteran status, marital status, genetic information or any other legally recognized protected basis.
MSS is not offering visa sponsorship for this position. Additionally, a background check is required.
