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US LBM Lead - Applications at US LBM

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

United States

Offer summary

Qualifications:

Associate's Degree in IT Management or related field, 4-6 years of IT experience, Intermediate to expert technical expertise, Ability to work independently in a matrix organization, Leadership capabilities in remote teams.

Key responsabilities:

Provide advanced system administration and support.
Maintain applications and execute IT controls.
Document issues, recommend remediations, and ensure compliance.
Collaborate with IT associates on service opportunities.
Develop and maintain IT service documentation.

US LBM Wholesale XLarge https://www.uslbm.com/

10001 Employees

See more US LBM offers

Job description

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview

Reporting to an Enterprise Applications Service Manager, The Lead – Applications is responsible for providing an advanced systems administrations and support. The Lead is responsible for maintaining applications, executing IT controls, troubleshooting issues, and responding to escalated support requests in a timely manner, while maintaining the knowledge and skills necessary to perform the duties that will provide exceptional support of our customers. The Lead – Applications is also responsible for ensuring that all assigned responsibilities are documented, accurate and current in IT's knowledge base, while ensuring that all established USLBM and IT policies and procedures are followed and applied throughout the course of performing their duties.

What You Will Do

Develop and maintain an advanced understanding of USLBM’s use of technology.
Apply expert technical skills and knowledge and exhibit expert troubleshooting techniques in the support of IT technologies that could include, but are not limited to, various IT software applications and their underlying platforms across USLBM.
Develop, maintain and execute best practices in the administration of USLBM’s Enterprise Applications.
Ensure application performance meets business requirements through application performance monitoring and system configuration and tuning.
Define and document issue root causes and recommend permanent remediation.
Work with IT associates and business partners to identify opportunities and adjust IT services accordingly.
Maintain consistent and professional customer service and communication with end users and IT associates.
Provide timely status as needed to end users and fellow IT associates when working to resolve an incident.
Assist IT management and senior IT technical staff in developing departmental service guidelines and operating procedures.
Maintain advanced working technology knowledge.
Develop and maintain IT service area documentation – process and procedures.
Participate in special projects or stretch assignments as required; execute projects to improve systems and operations.
Provide technical assistance, guidance, and leadership to other analysts and IT associates
Collaborate with colleagues to identify and remediate issues.
Develop work processes and best practices and implement changes to streamline operations.
Ensure current applications and services are updated and align with the implementation of new applications.
Create and implement risk mitigation processes and conduct reviews to determine weaknesses in applications.
Tasks may include developing troubleshooting programs and supervising system modifications.
Other duties as assigned by Management.
Criteria for Lead
Lead the development of standards and operating procedures for related USLBM IT services.
Must provide leadership with the knowledge and experience to "get things done”.
Work with vendors to develop quotes, gain approvals, and facilitate ordering of equipment, software, solutions, and consulting services given documented USLBM needs, policies, and best practices.
Responsible for developing related service goals and measures to ensure service levels are attained.

Education Qualifications

Associate's Degree Degree in IT Management, Computer Science, other related field, or equivalent experience Required

Experience Qualifications

4-6 years IT experience Required

Skills And Abilities

Technical expertise - Intermediate level
Works independently with little day to day supervision.
Ability to support multiple efforts in parallel, in a highly matrix, fast-paced, multi-site organization experiencing rapid growth.
Provides leadership by exhibiting influence and expertise.
Ability to lead and work in remote teams across time zones and geographies.
Excellent presentation and interpersonal skills, including written and oral communications.
Occasional weekend work if projects or assignments necessitate activity when workers are out of the office.
May have to work off-hours if there are critical problems requiring IT intervention.
Some travel likely to US LBM locations along with business-related meetings & conferences.
Physical demands include standing, walking or sitting for extended periods of time and bending, stooping and maneuvering to locations of wires, computers, or network equipment and occasional lifting of up to 50 pounds and frequent lifting of up to 10 pounds.
Criteria for Lead
Technical expertise - Expert level

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.