Renewal Specialist

About

Please note that this is a fully remote position within the United States. We are seeking candidates based in the Pacific Time Zone or those comfortable working during Pacific Time Zone hours.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

The Renewal Specialist will be involved with the day to day administration of renewals and financially related functions of the business. The Renewal Specialist will execute annual price increases while maximizing retention rates and maintaining a positive relationship with our customers. The Renewal Specialist communicates regularly with customers regarding contract questions, renewal questions, etc. This position is for someone who is interested in being a strong individual-contributor on a highly entrepreneurial team.

What You Will Do

• Send monthly renewal quotes to customers.
• Process and administer renewal quotes/contracts for customers.
• Submit renewal contracts for customer signature.
• Discuss annual price increases with customers and negotiate/pushback on customers as necessary.
• Research and resolve customer inquiries/disputes as they arise.
• Maintain records in the subscription management system.
• Provide internal support to sales, legal, finance, and customer success teams.
• Navigate and find necessary information in contract documents.
• Be the primary contact for renewal related communication and the process that supports it.
• Identify inefficiencies in the process and promote improvement of areas identified.
• Perform other related duties as assigned.
  
  

Who You Are

• Detailed with a focus on accuracy
• Think thoroughly and independently
• A strong team player with an emphasis on timeliness
• A customer service enthusiast
• Someone with the ability to work in a fast paced, ever changing environment.
• Thoughtful and inquisitive individual with high energy and a great work ethic who can add value to the team
• Able to adapt to changing tasks and priorities quickly
  
  

What You Have

• BA in Business or related field preferred
• 3+ years experience in renewal execution and negotiation
• 1-3 years of working experience in software sales, account management, or customer service environment a plus
• Sharp attention to detail with excellent organization skills
• Excellent verbal and written communication skills
• SaaS (Software as a Service) experience strongly preferred
• Proficiency in Salesforce is a plus
• Google experience preferred
  
  

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.