Profile
Job Summary
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
The VDI Administrator oversees VDI / AVD integration while supporting Azure Virtual Desktop environment. Functions as project lead over key initiatives related to VDI / AVD and Microsoft patchwork. Serves as the key resource for interactions with our VDI / AVD host provider. Creates key initiatives to ensure stability of the VDI environment. Conducts monitoring over VDI service performance. Builds gold/ parent images for deployment across the environment.
Education & Experience
Required:
- High School Diploma or GED
- U.S. Citizenship
- Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
- 4+ years technical support experience in a large, corporate environment
- 4+ years technical experience with desktops support
- 3 years of experience administering a VDI environment
Preferred
- Bachelor's degree in Information Technology, Business, Engineering, or related on the job experience in a VDI environment.
- Microsoft Certified Fundamentals 900
- Microsoft Certified Azure Administrator Associate 104
- Microsoft Certified Azure Virtual Desktop Specialty 140
Key Responsibilities
- Applies advanced knowledge of operating systems, network administration, desktop virtualization via VDI / Azure Virtual Desktop environment, the OSI model, TCP/IP principals, computer viruses, security and protocols.
- Collaborates with users, vendors, and other technical staff members on the isolation and resolution of on-going system problems and enhancements.
- Troubleshoots AVD Logs for efficient problem resolution.
- Trains peer IT personnel on VDI / Azure Virtual Desktop.
- Monitors VDI / Azure Virtual Desktop AVD usage and performance.
- Monitors health of AVD using Azure Monitor to gain end to end observability of applications, infrastructure and network performance.
- Design, deploy, and configure and patch Azure Virtual Desktop environments based on organizational requirements.
- Implement and manage virtual machine images, including OS configurations and application installations.
- Participates in developing IT best practices, policies, processes, and procedures for VDI environment.
- Performs other duties as assigned.
- Regular and reliable attendance is required.
Competencies
Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
High Intensity Environment: Ability to function in a fast-paced environment with multiple activities occurring simultaneously while maintaining focus and control of workflow.
Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.
Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
Technical Skills: Intermediate-level understanding of Microsoft Azure Virtual Desktop/ AVD to create, troubleshoot, and modify virtual machines. Utilize Microsoft Azure Virtual Desktop Specialty 104 understanding, in creating, modifying, and updating templates to create parent images for VM deployment. Intermediate-level knowledge of networking concepts including DNS and DHCP. Windows Administrator-level understanding of using Active Directory to manage users and groups. Working knowledge of Powershell commands. Use of Azure portal, Azure CLI, PowerShell and REST API to configure the host pools, create application groups, assign users, and publish resources.
Working Conditions
Working Conditions
- Standard office environment, with weekend or nighttime work to implement changes when users are off the system
- Limited travel required to remote sites for maintenance and moves
- Extensive computer work with prolonged sitting
- Participates in rotation of on-call responsibility
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
DoD Statement
Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Generous paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $85,000 - $109,000 depending on experience.
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
