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Project Manager Call Center Operations

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Extensive experience in managing call center operations., Familiarity with VOIP and call center systems., Fluent in English and Spanish..

Key responsabilities:

Develop and implement call center policies.
Analyze performance data for improvements.
Hire, train, and manage call center staff.
Interact with customers to meet their needs.
Oversee implementation and use of Zoom products.

Ensitech Information Technology & Services SME https://ensitech.com/

51 - 200 Employees

See more Ensitech offers

Job description

Your missions

Join the #Ensiteam!

We are a company focused on custom software development and have been in the market for over 19 years. Ensitech is dedicated to finding highly specialized talent to work with large companies in the United States, Europe, and Canada.

We are looking for an experienced project manager with a strong background in managing call center operations, particularly in Latin America. This role will oversee the implementation and ongoing support of call centers, ensuring that all operations align with organizational goals and customer needs.

Job Functions

Develop and implement call center policies to improve customer service and operational efficiency.
Analyze call center performance data to identify areas for improvement.
Hire, train, and manage call center agents and supervisors.
Interact with customers to ensure their needs are met and resolve any issues.
Develop and manage budgets, allocating resources efficiently for smooth operations.
Collaborate with other departments to ensure organizational alignment and support.
Oversee the implementation and use of Zoom products, including Call, Chat, Screen sharing, Breakout rooms, Virtual background, Waiting room, Filters, Spotlight, and Whiteboard.

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