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Cloud Engineer – Public Cloud Operations

Remote:

Full Remote

Contract:

Full time

Salary:

30 - 40K yearly

Experience:

Mid-level (2-5 years)

Work from:

United Kingdom

Offer summary

Qualifications:

Strong understanding of Azure/AWS environments, Experience in configuration tools like EntraID, Good knowledge of Public Cloud Networking, Understanding of ITIL framework, Familiar with Infrastructure-as-a-Code tools.

Key responsabilities:

Act as a contact for public-cloud incidents
Log and manage all incidents/tasks/requests
Update customers on incident resolution status
Create and maintain working instructions for the team
Perform on-call activities per rotation schedule

SCC XLarge https://www.scc.com/

5001 - 10000 Employees

See more SCC offers

Job description

Your missions

We are actively building diverse teams and welcome applications from everyone.

Role: Cloud Engineer – Public Cloud Operations

Location: Remote with occasional visits to our Birmingham office (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type: Permanent

Salary Package: £30,000 - £40,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday. We also offer the opportunity to benefit from a Core Hours arrangement (role-specific), providing flexibility around your personal needs

Interview Process: 2-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role Purpose

Demand for our Hybrid Infrastructure services continues to grow both from existing and new customers creating a real career opportunity for a talented individual to join our team.

The Cloud Engineer will act as the first point of contact for customer requests and resolving specific incidents for customers in the Public Cloud domain. They will escalate incidents that are out of his level of knowledge to other resolver groups and follows up closely with the solving process of the incident providing support in monitoring and help along the way.

Security Clearance or the willingness to apply will be required for this role.

Key Responsibilities

Acts according to the specific working processes / procedures. If no processes / procedures are available for a specific situation the actions will be agreed with the direct manager.
Prioritises incidents / tasks accordingly. Taking into account workload, SLAs, severity. Any risk of increased workload or SLA breach should be escalated to the direct manager.
Acts as a point of contact for solving incidents specific for public-cloud platforms – Azure / AWS.
Takes on customer requests / incidents with SLA through phone, email or anything that comes through our automated alerting systems.
All incidents / tasks / requests shall be logged with our ITSM tool.
Maintains customer communications / updates through the process of solving a particular incident / task /request
Creates (or maintains up to date) specific working instructions (knowledge base) that can help the team deals with specific incidents.
Performs on-call activities within the team, according to a specific pre-defined rotation (ROTA)
Identifies and removes any technical obstacles that are hindering the team's progress.

Skills And Experience

Strong understanding on Azure / AWS Public Cloud environment, infrastructure and technologies.
Experience in using and configuring EntraID, RBAC, PIM, JIT, Conditional Access
Good understanding and knowledge on Public Cloud Networking
PowerShell / Bash scripting
Good understanding on Azure / AWS monitoring tools (Azure monitor / CloudWatch)
Familiar with Infrastracture-as-a-Code tools (i.e. Terraform)
Problem-solving: Ability to identify issues and remove obstacles that are hindering the team's progress and find solutions to overcome challenges.
Good understanding of ITIL framework.
Ability to coach and mentor team members on public cloud best practice, processes and provide guidance on how to improve.
Excellent communication, facilitation, and problem solving skills.
Security Clearance or the willingness to apply will be required for this role.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life