Localisation Team Lead - Spain

Location: Barcelona (ideally) or Spain – hybrid role

ABOUT US

Our Client is a pioneering digital language services agency that sits within The Stagwell Group. We maximise the effectiveness and performance of global content seamlessly across territory, platform and media for brands with international ambition.

We combine engagement metrics with content creation processes by harnessing data from all stages of the customer journey including awareness, consideration and engagement. We do this in any language combination, across more than 90 markets.

Our global performance linguistics clients include the world’s top brands across luxury, retail, travel, hospitality, finance, market research and tech.

OVERVIEW

This is an exciting and challenging opportunity to join one of our delivery teams in the capacity of Team Lead. The Team Leads reports into the Team Manager and has a number of direct reports.

We are looking for candidates based ideally in Barcelona and able to go into the office at least twice a week. Candidates based in other Spain locations may also be considered.

Aiming to ensure top-notch deliveries to our clients using optimal and streamlined processes and procedures, the successful applicant will be a key role in setting up projects and procedures, managing project managers and contributing directly to the company’s success.

RESPONSIBILITIES

• Leading a team of project managers providing linguistic services, such as localisation, transcreation, website translation, MT post editing, online validation to our clients.
  
• Providing leadership and supervising team members on creating project plans and cost estimates as well as on managing budgets.
  
• Assisting the team manager on forecasting and analysing revenue trends for key accounts.
  
• Ensuring client satisfaction by forging and maintaining relationships.
  
• Regular one-to-one chats & client-related internal meetings.
  
• Managing team workload and delegating tasks.
  
• Mentoring and training new team members.
  
• Creating development plans and goals to help develop team members’ skills and knowledge.
  
• Contribute to decision-making when it comes to internal processes, ensuring our technology remains current.
  

Requirements

SKILLS

• Experience with managing a team of 3 or more members
  
• Knowledge of the transcreation service and the marketing vertical is a must
  
• Can-do attitude, solutions based, with excellent resilience and flexibility
  
• Experience in running and in supervising translation and localisation projects and provide escalation as needed
  
• Track record in defining/changing/adapting workflows and policies
  
• Proven success in client communications plus some account management direct experience
  
• Customer experience-focused
  
• Ability to travel (e.g. once a quarter)
  
• Comfortable both with working independently and as a team
  
• Proactive approach to work – bringing ideas and questions to the team, but also implementing solutions and independently progressing open matters as required.
  

We support our clients with localising, reviewing and optimising their international content, their key website pages and their marketing materials. We deliver high professional quality using an integrated suite of cutting-edge technology products. The team spans multiple time zones and levels of experience.

Benefits

D&I statement

Our Client is global by nature and vastly strengthened by multicultural, international and eclectic teams. Working together to achieve shared goals, our employees recognise the importance of our core value ‘celebrating individuality’, and are supported by breadth of cultural resources and insights that attract and retain the best talent.

We appreciate the unique perspectives and experiences that each person brings to our team and are fully dedicated to ensuring equal opportunities across the board, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity. If you have a disability or special need that requires accommodation, please let our team know.

Join our team and become part of a vibrant workplace and company culture that values and celebrates individuality!

BENEFITS

In return for your enthusiasm and expertise, we can offer an exciting and multicultural place of work, competitive salary, wide range of benefits, and the chance to progress your career within a truly global organization.

Some of these benefits include:

• Holiday: You will be entitled to 22 working days paid leave per year (pro-rata according to the part-time contract in the first year), excluding public holidays
  
• Flexible Working: Opportunities to work from home through our Flexible Working Policy, and to work from anywhere as part of our Abroad Working Policy
  
• Refer a Friend Scheme: We’re always on the lookout for talented people. If you refer a friend who is then hired, we will award you with a bonus of up to 2,000 Euros depending on the level of the role being recruited for.
  
• Birthday Day Off: As a gift from us you will receive an extra day off for your birthday each year. If your birthday falls on a weekend, then you can take this the Friday before or Monday after
  
• Annual Wellbeing and Learning & Development Calendars: We promote a healthy working environment with a focus on growth, which is why we have a calendar with dedicated Wellbeing and Learning & Development sessions and initiatives throughout the year