Enjoy what you do while contributing to a company that makes a difference in people’s lives. RSC Bay Fertility, is one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.
OVERVIEW: This position is responsible and accountable for all aspects of patient service with regard to patient balances. This includes, but is not limited to, collecting on patient balances, answering incoming calls, reviewing statements and patient balance for accuracy, account maintenance, preparing accounts for collections, and other duties as assigned.
This position will be working a Hybrid schedule in our San Ramon office M – F from 8AM – 5:00PM.
How You'll Contribute:
- Maintains excellent customer service.
- Respond to patient & internal inquiries within 24-48 hours; including emails and voice messages.
- Process and post credit card payments.
- Knowledgeable on FDCPA requirements and Shady Grove Fertility Financial Programs.
- Utilize reports to identify patient balances, move unapplied credits, and contact patients to collect payment.
- Utilize collection module or spreadsheet to work past due accounts.
- Review patient balance, payments, and or adjustments for accuracy.
- Review, skip trace mail returned statements.
- Answer incoming calls and follow up with patients if necessary.
- Responsible for balancing work daily.
- Apply credit money to open encounters as appropriate.
- Research account credits and create refund tasks following the current refund policy and procedure.
- Apply adjustments utilizing accurate adjustment codes. PC adjustments have appropriate back up documentation.
- Process NSF checks & chargebacks per policy and procedure.
- Post collection check(s) monthly.
- Prelist accounts for collections.
- Emailing Dr(s) collection write off requests.
- Processing accounts to bad debt utilizing NextGen’s bad debt function.
- Generate demand for payment letters to patients as necessary.
- Responsible for giving call volume, and any applicable feedback to supervisor to improve patient satisfaction.
- Document accounts accurately utilizing Artworks and NextGen.
- Review accounts receivable reports monthly to evaluate accounts aging over 90 days.
- Prepares collections accounts and transmits patient demand letters on a daily, weekly, or monthly basis.
- Reviews and processes accounts for bad debt. Prepares appropriate accounts for supervisor review.
- Communicates effectively with patients, coworkers, and supervisors.
- Able to work within a team setting (i.e. assisting team members and sharing knowledge)
Other duties as assigned
What you'll bring:
Associate Degree in accounting or business. High School Diploma acceptable with appropriate hands-on experience.
Minimum 2 years' experience with associate degree, or minimum 5 years' experience without associate degree.
Ability to access, input, and retrieve information from a computer. Medical software program experience required.
Microsoft excel experience
Knowledge of office procedure and office machines (i.e., computer, fax, copier, etc.).
Ability to demonstrate good judgment.
Ability to communicate accurately and concisely.
Ability to remain calm and poised under stress.
Excellent interpersonal skills.
The qualified applicant will be a self-starter, a great multi-tasker and an independent worker. In addition, the successful candidate will be organized, detailed-oriented, strong computer experience a must and empathic to patients needs'.
More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful.
What We Offer:
- Competitive pay + bonus
- Comprehensive training
- Medical, dental, vision, and 401(k) matching
- Generous paid time off and holidays
- Tuition assistance
- Ability to make an impact in the communities we serve
How To Get Started:
To have your resume reviewed by someone on our Talent Acquisition team, click on the “Apply” button. Or if you happen to know of someone who might be interested in this position, please feel free to share the job description by clicking on an option under “Share This Job” at the top of the screen.
