Ready to disrupt industries and work day and night to build the next big thing? Do you have a strong understanding of providing customer support through phone, email, chat, social media, and digital platform interactions? Do you see every interaction as a sales opportunity?
We are a dynamic e-commerce company currently looking for experienced French Customer Service Agents to join our talented Customer Service Team working remotely from Tunisia - to help us grow. As our new team member, you will work on our three leading brands within the Home & Living category and be involved in transforming our online webshops into industry leaders in the United States, Australia, UK, and European markets. An ideal candidate can turn a customer inquiry into a sales opportunity—we sell furniture online. 40% of our communication is LiveChat, 30% Emails, and 30% of our interactions are over the phone.
What you will do daily:
Conduct stellar communication with the customers via email, telephone, or LiveChat
Turn a conversation into a positive experience and support customers to buy (LiveChat, Email or Phone)
Assist with our website visitors through a Live Chat app;
Handle and timely respond to customer inquiries;
Turn the possible unfavorable situation into a positive one by listening, demonstrating compassion and expertise, and resolving the issue to benefit both the client and the company;
Boost the client satisfaction and our brand’s Trustpilot rating;
Work closely with the logistics team to ensure timely delivery to our customers;
Assist in tracking shipped parcels and notify customers on request;
Follow up on inquiries and delayed payments;
Report any found issues to your supervisor or the relevant department;
Ensure a smoother shopping experience for customers by guiding them through the shopping process.
Traceable
Kognitiv Inc.
McKesson
Luminovo
Sand Cherry