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Virtual Technical Support Officer (Hiring 3 roles)

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Australia

Offer summary

Qualifications:

Minimum 3 years experience in Technical Support, Excellent verbal and written communication skills, Strong problem-solving abilities, Organizational skills with multitasking ability, High attention to detail.

Key responsabilities:

Respond to support tickets promptly
Handle inbound support calls effectively
Maintain high product knowledge for inquiries
Ensure customer satisfaction through exceptional service
Keep accurate records of customer interactions

Three Peaks International Human Resources, Staffing & Recruiting Small startup https://www.threepeaksinternational.com.au/

1 - 10 Employees

See more Three Peaks International offers

Job description

Full-time Position / Dayshift
Permanent Remote / Freelance/ Independent Contractor
Australian-based client

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.

About the job

The responsibilities of Technical Support are:

Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers.
Handle inbound support calls, offering effective problem-solving solutions and excellent customer service.
Maintain a high level of product knowledge to assist with customer inquiries effectively.
Provide exceptional customer service and support, ensuring customer satisfaction and loyalty.
Follow up on customer interactions when necessary to ensure resolution and satisfaction.
Escalate complex issues to the relevant departments when necessary.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Provide regular reports on customer service issues and product feedback.

WHO ARE WE LOOKING FOR?

Minimum of 3 years work experience as a Technical Support Officer
Excellent communication skills, both verbal and written.
Ability to troubleshoot and resolve customer issues effectively and efficiently.
Strong organisational skills with the ability to multitask and manage time effectively.
High level of accuracy and attention to detail.
Comfortable working independently in a remote setting
Access to a conducive workspace and necessary equipment for remote work.

What's On Offer?

Permanent Work from home set up
Performance Appraisal and Increase and Bonus (Merit based)
Paid Time off
Independent contractor Set up-- Tax Free payment (Disclaimer: you will be paying your own statutory benefits and taxes)

Technical Requirements

- Should have personal and working laptop/ Desktop, and one (1) back up
- Has Noise-cancelling headset (for interview and meetings)
- Back up internet connection (at least 30-50 mbps)