Manager, Managed Support

What You'll Do

Job Summary

Avalara Professional Services team is looking an experienced Technical Manager to manage Managed Implementation team. The Manager will be managing teams in India while interfacing with stakeholders in both the United States and India. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of effective sales and use tax automation services.

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Ability to work under pressure in a high-volume processing environment and consistently meeting standards of productivity and quality with timelines.
• Responsible for the overall planning, direction, coordination, execution, control, and completion of assigned projects.
• Work extremely diligently in managing and coordinating various projects keeping in mind the timelines.
• Create and implement process improvement strategy, policies, and processes to aid and improve business performance.
• Actively monitor client projects and solve problems to keep projects moving forward.
• Leverage strong analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation initiatives.
• Successfully manage relationships with both internal and external stakeholders
• Ensure that team processes are comprehensively documented.
• Work strategically and independently with internal and external groups on multiple simultaneous projects.
• Lead planning and delivery of multiple client implementations simultaneously.
• Ensure that customer requirements are fully defined and met within the configuration and the final deliverable.
• Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.
• Resolve, record and appropriately escalate risks and issues.
• Monitor and report project metrics and provide clear updates and status.
• Take ownership of technical issues from initial report to final resolution
  
  
  

What You'll Need to be Successful

Qualifications

• Overall experience of 10 - 15 years, who's worked in Shared services model. Has experience of managing teams and engaging with Business stakeholders outside India. 5 years’ experience as a strong people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
• Strong analytical ability with proven examples of making not just the right decisions but the hard ones. Can function as a true “partner” with onshore management.
• Ability to independently define and execute plans along with clarity on the ownership and be able to anticipate operational exigencies and plan accordingly.
• Ability to determine long and short-term implications of the proposed actions while solving the problems and a strong appetite for solving problems.
• Ability to organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Setting up and leading the way to collaborate with internal / external stakeholders towards strategic objectives and being able to handle conflict and facilitate resolution.
• Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
• Teamwork-oriented with a strong focus on customer satisfaction and business development.
• Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Graduate (10+2+3), preferably from Engineering Background or should have sound technical knowledge.
• Has experience of managing leaders as well as multiple teams.
  
  
  

Preferred Qualifications

• Preferred qualification B.E. or MCA.
• Preferred experience with sales tax compliance
• Worked in a leadership role managing multiple functional stakeholders (internal and external).
• Proven track record of managing team
  
  
  

About The Team

Avalara Professional Services team is looking an experienced Manager to manage one to multiple lines of business. The Manager will be managing teams in India while interfacing with stakeholders in both the United States and India. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of effective sales and use tax automation services.

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.