Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The Scheduling Coordinator is a key strategic position focused on the planning and scheduling of work. They will be responsible for routing, creating, publishing and maintaining schedules for all Brand Standard’s Specialists in support of excellent customer service, financial efficiency and a colleague’s work life balance. This includes accurate reflection of current shift hours and rotation, planned off-assessment activities such as team meetings, training, holidays, vacations, system issues, unplanned absences, and more.
Key Performance Indicators
Specialist/District Revenue
Specialist/District Efficiency
Specialist Overtime
Principal Duties and Responsibilities
Daily routing and scheduling of work orders by matching client requirements with Specialist certifications to ensure proper assignment.
Organize Specialists’ schedules within specific guidelines taking available time and client parameters into account
Monitor and ensure assessments are scheduled, and completed within round dates and spread evenly throughout the established rounds, through assist trips as necessary
Provide updates to schedule changes and possible impact to scheduled commitments
Use Steritech's People First approach when assisting Specialists with schedule changes and client requests to minimize disruptions and prevent down time.
Work with District Managers and Specialists to learn variables for particular areas, specialists and clients that affect efficient scheduling; incorporate into advance scheduling and subsequent adjustments.
Interact with District Managers, Operations Managers, Specialists and Support Services to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporating changes and identification of other special requirements
Alter schedules as needed to accomplish changing goals and unexpected tasks.
Communicate effectively with Specialists, District Managers, Support Services, clients and various departments to facilitate completion of scheduled work orders.
Assist with scheduling and coordination of training assignments.
Utilize various systems to accomplish job duties. Implement and maintain scheduling software to ensure return on investment and maximize Specialists efficiency.
Provide status updates and other reporting as directed.
Planning, offering, and assigning overtime when needed to meet staffing requirements (Mandatory & Voluntary).
Provide District/Operations Managers with route and client certification recommendations to ensure Specialists are fully utilized and productive
Respond to internal communications and assistance for support, both phone messages and emails within 24 hours
Immediately communicate any concerns which may adversely impact Brand Standards Operations and/or clients
Produce and maintain Excel spreadsheets—both standard and ad hoc reporting as necessary to support operational activities
CANDIDATE SUMMARY
Required Experience
Two years of administrative experience.
Previous experience in routing, scheduling, logistics and/or dispatch operations
Advanced Excel skills
Required Leadership Traits and Characteristics
Must demonstrate ability to communicate well, both verbally and in writing.
Strong process orientation with the ability to both create sustainable/repeatable business processes and hold others accountable to deliver through those processes
Ability to build strong relationships at all levels and across all organizational boundaries
Demonstrated ability to live and operate within our values of service, relationships and teamwork
Formal Education, Qualifications or Training
Associates Degree in Business Administration or related field
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
Know Your Rights - Workplace Discrimination is Illegal
Pay Transparency - Nondiscrimination Provision
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