Product Designer

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

Join our dynamic Product Design team as a Product Designer, where your passion for creating exceptional user experiences will thrive. Our team is comprised of product designers, researchers and accessibility experts, all dedicated to tackling complex problems within our enterprise customer experience applications. You will get a chance to work on a variety of projects, including Generative-AI, Reporting, Admin Configuration, Digital and more.

Please note that this position is remote, reporting directly to the Vice President of Product Design.

Responsibilities

• Responsibilities:
• Confident in providing design support for a set of features or a small product.
• May assist other designers responsible for projects of larger scope
• Confident collaborating closely with Product Managers, developers, researchers, and other designers.
• Confident in taking concrete, scoped ideas, and turning them into designs.
• With direct supervision, delivers mockups, prototypes, and design proposals to meet product and design requirements.
• With direct supervision, follows design standards and protocols to create easy to understand design specifications for use by the product and engineering teams.
• With direct supervision,may produce design resources for fellow designers to use in their day-to-day work, e.g. Design patterns
• Core Competencies:
• Craft: Able to understand users, their needs and expectations as well as how to seek new insights to improve design. Able to design and deliver usable design that meets the needs and expectations of the user by applying design thinking and according to the project scope and technical possibilities. Able to execute quickly according to design standards and protocols. Able to be detail oriented. Problem Solving: Able to apply design thinking to plan and effectively solve low- and medium-complexity problems.
• Systems: Understands design systems including UI components and UX patterns. Has a working understanding of accessibility use cases and requirements. Able to apply their knowledge, as needed, to all aspects of design work.
• Communication: Able to communicate effectively verbally and using established tools. Able to present work effectively according to design standards and protocols.
• Organization: Able to follow process protocols and manage time effectively. Learning how to plan work and involve members of cross-functional teams in a timely manner. Understands how to escalate issues in a timely manner. Collaboration: Able to collaborate with fellow designers and members of cross-functional teams to appropriately explore ideas, problem solve, and drive alignment on the best solutions and/or optimize the design process.
• Team: Able to be a team player who provides and accepts feedback. Able to contribute to a safe and productive work environment. Able to build strong working relationships.
  
  
  

Qualifications

• 2-4 years experience as a product designer with demonstrated results, preferably in designing Enterprise and SaaS applications
• Knowledge of user research, ideation, storytelling, prototyping, concept visualization, and design of interfaces
• Developing skills as a collaborator, and design contributor
• Bachelor's degree or higher
• Excellent skill in Figma
• Experience designing enterprise applications, reporting analytics tools.