Offer summary
Qualifications:
Active Public Trust Clearance or ability to obtain it, Minimum of 3+ years in a similar role, Proficient in Microsoft Office products, especially Word and Excel, Experience with ServiceNow ticket management systems, Strong understanding of computer hardware and printer support.
Key responsabilities:
- Provide technical support for IRS personnel
- Manage Windows 10/11 incident resolution and troubleshooting
- Maintain inventory records and manage shipping/receiving operations
- Install and configure laptops/desktops with necessary software
- Ensure compliance with IRS disposal guidelines