Offer summary
Qualifications:
2- or 4-year degree in engineering, physics, or related field, 5 years technical experience with leadership progression, Experience with x-ray equipment and analytical instruments, Strong knowledge of troubleshooting hardware/software issues, Familiarity with GMP regulatory requirements is a plus.
Key responsabilities:
- Provide post-sale technical support via various channels
- Conduct troubleshooting and diagnostic tests for instruments
- Deliver product training to enhance customer understanding
- Document support activities using Salesforce/SAP
- Manage installation and configuration of new instruments