IT Support Engineer

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks (EXN) is a global cybersecurity specialist that provides partners and end-customers with a wide range of services and product portfolios via proven routes to market. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine a local perspective with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit .

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our clients, doing our part to create a prosperous and trusted digital world, and helping our people to realize their potential.

DUTIES AND RESPONSIBILITIES | About the role

The IT Support Engineer is needed to assist with but not limited to maintenance and configuration of our internal infrastructure such computer systems, servers and network infrastructure. You will install hardware and software and continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues with computer, network and infrastructure systems to limit work disruptions within the company locally. Business continuity approach at all times. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity. You will report to the Global Digital Workplace Manager.

As a IT Support Engineer, you will:

• Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment.
• Support modern technologies remotely for all offices locally and globally.
• Continuously assess and improve the services we offer to our business units in line with their regional requirements and our global scale.
• Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network, internet, and phone) across our IT Service Management (asset, incident, problem, and change management)
• Assist troubleshooting, maintenance, and expansion of the network infrastructure (Layer 2 - Layer 7) principally on Fortinet System
• Continuously evaluate current configurations and improve where needed.
• Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.
  
  
  

QUALIFICATIONS AND EXPERIENCE | About you

The IT Support Engineer:

• Degree in relevant IT field or have equivalent professional experience.
• Minimum 3 years of relevant work experience.
• You have good knowledge in the areas of Windows and Macintosh clients.
• Understand Windows server roles (AD DS, AD FS, DNS and DHCP) as well as networked workstations (LAN, WAN, WLAN).
• Basic understanding in network design for multi-office environment.
• Your knowledge firewalls and switches (Fortinet) is an advantage, but not mandatory.
• Ability to document process.
• You have experience in wireless networks and troubleshooting wireless issues.
• Excellent organisation skills.
• Ability to work within fast moving team.
• Excellent communication skills both written and verbal.
• High level of attention to detail.
• Collaborative working but prepared to make decisions.
  
  
  

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please to review our Diversity and Inclusion Policy for further information.

We care about your data: please to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

Our benefits include:

• Paid Leaves (Birthday, Annual, Sick, Well-being)
• HMO
• Variable Pay
  
  
  

WORKING CONDITIONS

• Flexible Work Arrangement (hybrid)
• Mondays-Fridays