Debt Management Executive

In this role you'll be at the heart of our financial operations, handling credit card payment discrepancies, managing the entire direct debit process, and liaising with finance and technical teams. With your proven collections expertise and strong analytical skills, you'll oversee debt management, ensure customer accounts are up to date, and drive efficiency in our CRM systems, ultimately supporting our goals for financial success and customer satisfaction.

How will I spend my time in this role?

• Payment Reconciliation – credit card payments, liaise with our Finance team to discuss any discrepancies;
• Managing end to end direct debit process;
• Requesting Disconnection and Reconnection;
• Managing 3^rd parties – i.e Meter Operators, 3^rd party debt collections;
• Monitoring and Managing Pre-Pay clients;
• Tracing old customers/landlords to make contact. Ensure account documented with all relevant information;
• Monitoring and managing credit terms given to new clients (Credit Safe Monitoring);
• Monitoring and decision making on older debt;
• Managing Agreements to Pay while ensuring that all monies are collected, and a smart meter installed with customer on pre-pay;
• Managing inhouse CRM Queues;
• Managing 180-day debt and recommending BDWO on closed accounts;
• Liaising with Technical Team to request fast track of smart meter, manage and monitor progress;
• Managing unpaid/cancelled direct debits;
• Attend company briefings;
• Any other reasonable activity as required by Management to support Smart Energy’s goals and objectives.

What skills/experience do I need to be successful?

• Demonstrable experience within a B2B collections department environment;
• Proven collection skills and experience;
• Good standard of mathematics and communications skills;
• Intermediate IT skills in MS Office.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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