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Voice Data Entry Agent

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)

Offer summary

Qualifications:

Experience in call center or sales, Excellent written and verbal communication skills, Available for 40 hours per week, Adaptable to process changes, Computer-savvy candidate preferred.

Key responsabilities:

  • Manage inbound/outbound calls professionally
  • Verify information using online databases
  • Review and complete Enrichment Tasks
  • Execute tasks timely and with quality
  • Perform additional duties as required
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Bold Business Scaleup https://www.boldbusiness.com/
201 - 500 Employees
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Job description

As a Voice Data Entry Agent, you will join our Data Enrichment team to support data enrichment tasks for one of our healthcare clients. You’ll be held to a high quality of work standard and will be a contributor to the quality control process.

What will you do?

  • Involved with either voice or non-voice processes, as required. 
  • Manage either inbound/outbound calls in a professional manner.
  • Verifying information provided to our client by 3rd party entities by using online databases to cross-check information.
  • Responsible for reviewing and completing Enrichment Tasks as defined and trained by the client
  • Data entry, vendor resource verifications, board certifications, and following up with various state boards for statuses.
  • Responsible for timely and quality execution of tasks.
  • May be required to perform additional duties and tasks as required by the Company.
  • Pay rate: $16USD/hourly

Why we think this job is great:

  • It’s a full-time, 100% remote position where you’ll work from home.
  • You’ll have clear goals and the training resources you need to deliver. How you execute and deliver is up to you. 

Qualifications:

  • Willing to work on both, voice and non-voice processes.
  • Experience in an outbound/inbound call center, inside sales experience, or related sales or customer service experience is a plus.
  • Excellent written and verbal communication skills.
  • Available 40 hours per week starting immediately
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Ability to work independently or as an active member of a team
  • Can support a WFH set-up
  • Have a stable internet connection. 
  • A computer-savvy candidate is preferred.
 

#LI-REMOTE

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Computer Literacy
  • Adaptability
  • Teamwork
  • Problem Solving
  • Customer Service
  • Quality Control
  • Verbal Communication Skills

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