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Remote Customer Success Analyst

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
South Africa

Offer summary

Qualifications:

Minimum 3 years in customer service or sales, Relevant qualification, Proficiency in Afrikaans and English.

Key responsabilities:

  • Retain customers and ensure satisfaction
  • Efficiently onboard new customers
  • Convert leads into customers
  • Conduct training sessions for clients
  • Test new software features
RecruitMyMom.co.za logo
RecruitMyMom.co.za Human Resources, Staffing & Recruiting SME https://www.recruitmymom.co.za/
11 - 50 Employees
About RecruitMyMom.co.za
RecruitMyMom is a trusted, online, award-winning, female empowerment staffing company based in South Africa. We offer a professional service for local and global companies who seek resources for remote, hybrid and in-office jobs, contract or permanent. We provide multiple skills including digital marketing, finance and accounts, administration and back-office, compliance and more.
See more RecruitMyMom.co.za offers

Job description

A fast-growing Software as a Service (SaaS) company is seeking a tech-savvy Customer Success Analyst to join their team. This is a 100% remote, permanent position with working hours from 8:00am to 5:00pm, Monday to Friday. With one weekend per month, customer custodian duties are required - only via phone. 

The ideal candidate will be responsible for the retention of existing customers, helping them maximise the benefits of using the company product, while also overseeing the successful onboarding of new customers.

If you have a natural ability to prioritise customer needs and satisfaction in every decision, this role is made for you.

Responsibilities:

  • Retain customers (high customer satisfaction, high usage)
  • Onboard new customers efficiently (arrange demo's etc)
  • Converting leads to customers
  • Conduct training sessions for customers, both one-on-one and in groups
  • Update systems regularly 
  • Update weekly goal sheet with past 3 months’ conversion ratios
  • Answer inbound support queries within sufficient time (email, phone, in-app support)
  • Software testing: Test new features within the required time 


Requirements
  • Minimum of 3 years' experience in customer service or sales position
  • Relevant qualification
  • Proficiency in both Afrikaans and English languages, including speaking, reading, and comprehension
  • Strong interpersonal and communication skills, with the ability to connect with clients and build long-term relationships
  • Able to troubleshoot issues
  • Self-starter
  • Work independently
  • Organised - efficiently plans and prioritises
  • Can-do attitude: Embrace challenges with optimism and determination



Salary: R20 000 - R25 000 depending on experience

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishAfrikaansEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Software TestingLead GenerationClient Onboarding

Other Skills

  • Time Management
  • Sales
  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
  • Social Skills
  • Customer Service
  • Organizational Skills
  • Training And Development
Are you interested?

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