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Product Operations Manager

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Japan

Offer summary

Qualifications:

Experience in a SaaS company., In-depth knowledge of software development technologies., High level of written and direct communication skills., Problem-solving skills for conflicts and trade-offs., Proactive proposals for internal and external growth..

Key responsabilities:

Identify operational obstacles through departmental dialogue.
Propose and gain consensus on feature development for stability.
Communicate feature requirements with engineers.
Implement new processes through documentation and training.
Establish and disseminate KPIs related to operations.

KOMOJU Financial Services SME https://www.degica.com/

11 - 50 Employees

See more KOMOJU offers

Job description

About KOMOJU

KOMOJU (by Degica) is the leading cross-border payment gateway for Japan. We power payments for companies like video game distribution platform Steam and the popular mobile app TikTok. Today we help thousands of merchants by providing them with the payment infrastructure they need through developer-friendly API’s to integrations on popular platforms like Shopify and Wix; we help our merchants grow in all markets they are expanding.

KOMOJU (コモジュ)は2016年に当社が開発した日本および世界のEC事業者向けの決済代行サービスです。 Steam, Shopify, Wix など様々なECプラットフォームに決済手段を提供し、API での直接導入が可能です。一つのKOMOJUアカウントで、日本のクレジットカード決済、コンビニ決済、スマホ決済、銀行振込、キャリア決済、後払い決済、プリペイド決済などから、韓国や中国、東南アジ、ヨーロッパなど世界中の決済方法が利用可能になります。

About the position

DEGICA is the first global payment company in Japan to operate the KOMOJU payment service, and is in the process of expanding KOMOJU's services to Europe, Latin America, and other countries around the world.

The Product Operations Manager, KOMOJU, is responsible for identifying bottlenecks in the operations process, establishing the appropriate operations process, and developing the necessary infrastructure to ensure the stable and efficient operation of KOMOJU's rapidly growing product line.

DEGICAは決済サービスKOMOJUを運営する、日本初のグローバル決済カンパニーです。KOMOJUの世界展開に向けて、ヨーロッパ、ラテンアメリカをはじめとする世界各国へのサービス展開を進めています。

急成長するKOMOJUのプロダクトを安定的かつ効率的に運用するためには、社内の運用プロセスの継続的な改善が不可欠です。Product Operations Manager, KOMOJUは運用プロセスのボトルネックを特定し適切な運用プロセスを構築すること、またそのために必要となる機能開発に関わる意思決定に責任を持つポジションです。

Responsibilities

Discovering operational obstacles through dialogue with departments involved in operations
Propose and obtain consensus from internal stakeholders on feature development and operational processes for future stable operations.
Communicate with engineers through meetings and documentation of features to be developed to ensure smooth completion of development.
Implement new operational processes through documentation of operational processes and training of employees.
Understand exactly what specific features KOMOJU has that are growing every day and where we want to go in the future
Provide input to the product development team to ensure that product development specifications are realistic and operational, and contribute to specification improvements.
Establish KPIs for the operations of KOMOJU and disseminate them within the company

運用に関わる部署との対話を通して、運用の障害を発見する
将来の安定運用のための機能開発と運用プロセスを社内のステークホルダーに提案し合意を得る
スムーズに開発を完了できるよう、開発する機能の文書化やミーティングを通してエンジニアとのコミュニケーションを実行する
運用プロセスの文書化や社員への教育を通して新しい運用プロセスを実装する
日々成長するKOMOJUが持つ具体的な機能と将来的に目指す方向性を正確に理解する
プロダクト開発の仕様が現実的に運用可能となるようにプロダクト開発チームと協力して、仕様と実装の改善に貢献する
KOMOJUの運用に関わるKPIを策定し、社内に周知する

Requirements

Experience working in a SaaS operating company with a modern product development organization
In-depth knowledge of software development technologies
High level of written and direct communication skills to facilitate decision making among diverse stakeholders
Problem-solving skills to find appropriate solutions to various problems, including conflicts and trade-offs
Proactive in making proposals for KOMOJU's growth, both internally and externally.

モダンなプロダクト開発組織を持つSaaS運営企業での業務に携わった経験
文章と直接対話の高度なコミュニケーション能力を有し、多様なステークホルダーの意思決定を促すことができる
衝突やトレードオフ等のさまざまな問題に対して適切な解決策を見出すことのできる問題解決能力
KOMOJUの成長のために能動的に社内外に対して提案等を発信する積極性

Nice to Haves

Experience in the payment industry or e-commerce business
Business level Japanese

決済業界やEコマース事業での業務経験
ビジネスレベルの日本語

Benefits

At Degica, we embrace remote work while also offering office space for those who prefer in-person collaboration
10 days regular vacation, additional 5 days summer and 5 days winter vacation
Paid birthday holiday
Budget for self-learning allowance, to ensure our employees’ skills remain current
Language training for Japanese