Offer summary
Qualifications:
High School diploma or equivalent required, Call Center or Customer Service experience, Fluency in English with excellent verbal skills, Basic Computer and Microsoft Windows skills, Satisfactory background check and CORI check.
Key responsabilities:
- Answer incoming calls from Subscribers and triage needs
- Coordinate appropriate assistance according to protocols
- Conduct professional interactions ensuring high customer service
- Perform off-phone tasks and troubleshoot Alarms as needed
- Meet standards for after-call work and case quality