Implementation Consultant - USA

SmartSimple is a cloud-based tracking and reporting platform that helps organizations automate their critical business processes. With robust baseline CRM capabilities, SmartSimple offers unparalleled flexibility in the way organizations can collaborate and engage with their communities. At SmartSimple we are building innovative software that embraces new technology to aid clients in their transformative work. We bring vision, our technology provides the flashlight!

Where You’ll Work:

• SmartSimple is a remote-first workplace. We recognize the distinct advantages of workplace flexibility.
• SmartSimple’s headquarters are located in Toronto, Canada with our EMEA office based out of Dublin, Ireland. Employees will have the option of working from the office (when it is safe to do so) if they wish or they may work remotely from home.

What You’ll Do:

• Collaborate with clients to understand their business requirements and translate them into SmartSimple configurations.
• Configure system workflows, forms, permissions, and roles within the SmartSimple platform to meet client needs.
• Assist in the setup of data structures, reports, and user interfaces within SmartSimple.
• Participate in discovery sessions to gather and document functional and technical requirements for the configuration process.
• Test configured solutions to ensure they meet client requirements and business processes.
• Provide support to the implementation consultant in ensuring timely and accurate system setups.
• Conduct data imports, data mapping, and validation to ensure data accuracy during system implementation.
• Troubleshoot configuration issues, resolve technical challenges, and escalate as needed to ensure smooth project progression.
• Maintain detailed documentation of all system configurations, settings, and changes made during the implementation process.
• Stay up to date with SmartSimple updates and best practices to ensure configurations are optimized for performance and scalability.

What You’ll Need:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in software development, implementation, or system integration.
• Proficiency in programming languages such as JavaScript, or similar
• Experience with RESTful APIs, web services, and database management (SQL).
• Strong problem-solving and debugging skills in a dynamic, fast-paced environment.
• Familiarity with SmartSimple or similar platforms is a plus.
• Ability to translate functional requirements into technical solutions.
• Experience in software development lifecycles, including requirements analysis, development, testing, and deployment.
• Strong communication skills to work collaboratively with internal teams and clients.
• Ability to manage multiple projects and priorities with minimal supervision.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Must be legally eligible to work in Canada, USA.

Why You’ll Love Working at SmartSimple:

• You will be entering into a culture of inclusion, innovation and collaboration. We believe software is autobiographical – and we want you to be a part of our story.
• The first three months of your journey with SmartSimple will kick off with our Cara (meaning friend in Irish!) and Mentor program - giving you the opportunity to network and learn from team members from all levels and areas of the organization.
• Your professional and personal development is prioritized – you’ll receive training opportunities to elevate your technical knowledge and skills, and your manager will provide ongoing feedback and regular 1-on-1s.
• You have tons of autonomy and responsibility giving you the freedom to approach your work in a unique way that breeds creativity and independent thought.
• Employee recognition is key and we promote and celebrate it - you do a good job, everyone will know about it!
• We provide competitive salary and benefits along with tuition, fitness and gaming reimbursements, and bespoke mindfulness/wellness initiatives.

SmartSimple is an equal opportunity employer and is committed to building a diverse workforce representative of the communities we serve. SmartSimple welcomes and encourages applications from all qualified candidates, and will consider all applicants without regard to race, colour, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation.

SmartSimple is also committed to providing accommodations throughout the interview and employment process. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require an accommodation, please contact hr@smartsimple.com.