Offer summary
Qualifications:
3+ years in customer feedback analysis, 3+ years in VoC training and documentation, Strong strategic thinking abilities, Excellent verbal and written communication skills, Technical proficiency with VoC tools.Key responsabilities:
- Gather customer insights from various channels
- Collaborate with internal teams on VoC strategy
- Design and implement CX measurement frameworks
- Analyze VoC data for actionable insights
- Provide training and support for VoC tools