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Division or Field Office:
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Knoxville Claims Office
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| Department of Position: |
Claims Department |
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Work from:
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Home in TN |
| Salary Range: |
60,677.00 - 96,925.00 *
salary range is for this level and may vary based on actual level of role hired for
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*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers—and to our employees. That’s why Erie Insurance offers you an exceptional benefits package, including:
- Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
- Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
- Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
- 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
- Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
- Career development. Including a tuition reimbursement program for higher education and industry designations.
Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage.
- The ideal candidate will reside within a reasonable driving distance to: East TN (Knoxville, Cookeville, Crossville, Sweetwater areas).
- This is a Remote/ Work from home position
- This position comes with a company vehicle
Duties and Responsibilities
- Arranges to inspect vehicles, driving to site of accident/damage within assigned territory or others if required. Photographs damaged areas, writes estimates, determines rental need and controls those costs according to company guidelines.
- Negotiates repair costs, establishes value, settles total losses and handles disposal of salvage.
- Distinguishes cause of damage for appropriate policy coverage.
- Issues settlement checks and keeps appropriate records.
- Responds to Policyholders and claimants complaints stemming from original adjustment.
- Establishes rapport with Agents and claims adjusters.
- At the request of Underwriting, evaluates antique and classic cars for coverage value.
- Attends appropriate training sessions.
The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.
Competencies
- Values Diversity
- Nimble Learning
- Self-Development
- Collaborates
- Customer Focus
- Information Management Skills
- Cultivates Innovation
- Instills Trust
- Job-Specific Knowledge
- Optimizes Work Processes
- Decision Quality
- Ensures Accountability
Qualifications
Minimum Educational and Experience Requirements
- High school diploma, or GED, required.
- Five years experience in body shop or insurance claims adjusting, including estimate writing experience required.
- Experience with The ERIE preferred.
Additional Experience
- Incumbent must live in territory assigned unless a change is approved by the company.
- Position requires the incumbent to serve on the Catastrophe Team, which may include travel on short notice to other locations for periods in excess of two weeks.
Designations and/or Licenses
- Completion of General Insurance program preferred.
- Appropriate license as required by state.
- Valid driver's license and good driving record required.
Physical Requirements
- Use of Personal Protective Equipment (PPE) is required for this role.
- Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
- Climbing/accessing heights; Rarely
- Driving; Frequent (50-80%)
- Lifting/Moving 0-20 lbs; Occasional (<20%)
- Lifting/Moving 20-50 lbs; Occasional (<20%)
- Manual Keying/Data Entry/inputting information/computer use; Occasional (<20%)
- Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)
