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Procurement Analyst

Remote:

Full Remote

Experience:

None

Work from:

South Africa

Offer summary

Key responsabilities:

Manage product listings and ensure accuracy in information
Process orders and provide excellent customer service
Ensure quality assurance and compliance with platform policies
Maintain high-quality listings through regular audits

Workwize Scaleup https://www.goworkwize.com/

51 - 200 Employees

See more Workwize offers

Job description

Your missions

Join Workwize as a Procurement Analyst managing listings, processing orders, and delivering great service.

Workwize: Impacting the world by enabling the hybrid/remote working model. 

Hybrid working has become the new norm, and it’s here to stay. 
At Workwize, we empower companies to connect with their employees by providing the right tools and equipment to ensure their success. Through our centralised platform, we streamline the process of provisioning, maintaining, and managing remote and hybrid office equipment and services. Our mission is to help forward-thinking companies unlock their growth potential and make a tangible impact on the world. Join us in shaping the future of work today!

About the Role:
We are looking for a Procurement Analyst to manage product listings across our catalogs and ensure accurate and up-to-date information. You will also play a key role in processing orders and providing excellent customer service, contributing to the overall efficiency of our operations.

Key Responsibilities:

Catalog Specialist & Quality Assurance

Create, edit, and maintain product listings in the PIM and catalog systems.
Ensure accuracy in product information (titles, descriptions, images, pricing).
Stay updated on new product releases and create corresponding listings.
Manage warranty listings and related processes.
Ensure listings comply with platform policies and category guidelines.
Conduct regular audits to maintain high-quality listings.
Review price fluctuations with suppliers and update listings accordingly.
Troubleshoot and resolve issues related to product listings, such as discrepancies in attributes.

Order Processing
Process orders with suppliers, verifying product availability, pricing, and shipping details.
Ensure all orders are processed within the specified timeframe.
Respond to customer inquiries regarding order status, shipping, and returns.
Communicate with customers to resolve issues or discrepancies.
Escalate complex issues to the appropriate team for resolution.