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Technical Implementation Manager III

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE

Remote:

Hybrid

Contract:

Full time

Salary:

76 - 105K yearly

Experience:

Senior (5-10 years)

Work from:

Waltham (US)

Offer summary

Qualifications:

5+ years of relevant experience, Experience with CRM, MAT platforms, Familiarity with Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, Strong customer service skills, Problem solver with analytical abilities.

Key responsabilities:

Guide clients through product implementation
Understand application integrations, particularly within CRM
Engage clients to customize implementations
Diagnose and resolve technical issues
Create technical 'how-to' documents as needed

ZoomInfo Technologies LLC Large https://zoominfo.com/

1001 - 5000 Employees

See more ZoomInfo Technologies LLC offers

Job description

Your missions

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability, and cherish results. If you are collaborative, take initiative, and get stuff done we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting-edge technologies and processes to delight our customers and rapidly increase revenues.

The Technical Implementation Manager is a key member of the Customer Implementation team and has responsibility for assisting clients through the technical implementation of one or more of ZoomInfo’s customer-facing solutions.

This is a high-visibility role within an exciting area of the business with a chance to gain domain expertise in all aspects of sales and marketing intelligence technologies and applications.

What You'll Do:

Work as a member of the ZoomInfo implementation team providing hands-on guidance and support to clients during the implementation of ZoomInfo product solutions within the client internals systems.
Maintain a clear understanding of application integrations within CRM/MAT environments particularly for Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and available solutions.
Engage in clear dialogue with clients to customize the ZoomInfo implementation ensuring the solution aligns with client business needs.
Deploy strong troubleshooting skills to diagnose and resolve any technical issues with the integrations or solutions.
Identify, catalog, and escalate any product defects and or insufficiencies to the ZoomInfo Product Development and Engineering teams for immediate remediation.
Train, coach, collaborate, and troubleshoot with others within the organization (namely Sales, Client Support, QA Engineering, and product management departments).
Hold high-level technical discussions on topics like email protocols, OAuth setup, API, data transformations, CRM workflows, and process creation with both internal and external stakeholders.
Assist in creating technical “how-to” documents when necessary.
Perform a wide variety of professional tasks, which demand a high level of creativity and imagination, as well as a thorough knowledge of the applicable needs and expectations of the customer

What You Bring:

5+ years of relevant experience
Technical CRM, MAT, or Sales Acceleration platform experience; Certification and/or familiarity with Salesforce, Marketo, HubSpot, Eloqua, and/or Microsoft Dynamics is a strong plus.
Customer service experience and skills; the ability to be accurate, empathetic, and helpful in communicating with clients.
High capacity to learn and understand the technical infrastructure and troubleshooting processes.
Must be a problem solver. Ability to research, analyze, and provide a solution to newly identified issues.
Team-focused with strong collaboration and communication skills.
Emphasis on attention to detail and quality.

#LI-EB

#LI-Hybrid

Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$76,000—$104,500 USD

About us:

ZoomInfo (NASDAQ: ZI) is the trusted go-to-market platform for businesses to find, acquire, and grow their customers. It delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use ZoomInfo to increase efficiency, consolidate technology stacks, and align their sales and marketing teams — all in one platform.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an Equal Opportunity Employer. We are committed to equal employment opportunities for applicants and employees regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic or status protected by applicable law. At ZoomInfo, we also consider qualified candidates with criminal histories, consistent with legal requirements.