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Call Center Quality Specialist - Multilingual Portuguese, Spanish, and/or French

UNLIMITED HOLIDAYS - EXTRA PARENTAL LEAVE
Remote: 
Hybrid
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Calgary (CA)

Offer summary

Qualifications:

High School Diploma or equivalent, 2+ years in document processing preferred, 1+ years in Avetta’s Call Center a plus, Experience with Salesforce and/or TalkDesk is a plus, Proficiency in Microsoft Office required.

Key responsabilities:

  • Conduct Verification Quality reviews
  • Manage the Verification Quality Support Teams Channel
  • Handle Rebuttals and Knowledge Article Updates
  • Participate in ad hoc projects as needed
Avetta logo
Avetta SME https://www.avetta.com/
501 - 1000 Employees
About Avetta
Avetta is building the connections that build the world. Avetta provides a cloud-based supply chain risk management and commercial marketplace platform. Our global solution is uniquely designed to connect the world’s leading organizations with qualified suppliers, driving sustainable growth. We build trustworthy bonds through responsive technology and human insight. Our process is collaborative. Our global reach is complemented by our local expertise. Hundreds of global organizations depend on Avetta to align their supply chains to sustainable business practices, worldwide. Discover more at avetta.com.
See more Avetta offers

Job description

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Your missions

SUMMARY

The Call Center Quality Specialist (Verification Quality Specialist) will drive accuracy and data integrity through regular Verification Quality reviews.

If within a commutable distance to one of our offices, this role would offer a hybrid schedule after training (Tues-Thur in office, Mon/Fri work from home). Fluency in the following languages is preferred: Portuguese, Spanish, French.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Perform Verification Quality reviews for all Verification Reviewers
  • Managing the Verification Quality Support Teams Channel
  • Handling Rebuttals
  • Knowledge Article Updates
  • Work on ad hoc projects/initiatives as needed

MINIMUM QUALIFICATIONS:

  • High School Diploma or equivalent
  • Attention to detail
  • 2+ years in document processing is preffered
  • 1+ years in Avetta’s Call Center is a plus
  • Experience in Salesforce and/or TalkDesk is a plus
  • Proficiency in Microsoft Office (Word, Excel, PPT, etc.)

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
Check out the description to know which languages are mandatory.

Hard Skills

ZendeskSalesforceData Integrity

Soft Skills

  • microsoft-office
  • Detail-Oriented
  • quality-assurance
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