Graphic Design Training Specialist

Description

In this role, you will be instrumental in ensuring our team delivers exceptional customer experiences. You will be responsible for training new hires, incumbents, and management in both in-person and virtual settings. Your responsibilities will include preparing and facilitating learning sessions and supporting offshore team members.

How You’ll Contribute

• Create an engaging and supportive learning environment that motivates employees to stay updated on sports, concert, and theater events.
• Serve as a subject matter expert in mapping processes, providing clarity on workflows and their significance.
• Document existing and new processes related to Mapping Operations and Graphic Mapping.
• Solicit and incorporate feedback to continuously improve training sessions and learning materials.
• Monitor performance trends to identify skill gaps and exceed learning objectives.
• Collaborate on developing and updating learning content to enhance cross-functional understanding.
  
  

Role Progression Expectations

• First 30 Days: Familiarize yourself with company norms, objectives, and values; gain proficiency in company metrics and learning materials; conduct needs assessments to identify training gaps.
• First 60 Days: Contribute to enhancing team efficiencies and supporting business goals; cultivate relationships to foster collaboration and achieve objectives; independently facilitate departmental training sessions and assessments.
• First 90 Days: Take ownership of tasks that contribute positively to team success; drive process improvements and learning methodologies; demonstrate expert-level understanding of all training content.
  
  

What You’ll Bring

• Strong attention to detail with the ability to analyze industry trends.
• Proficiency in Adobe Suite, particularly Illustrator and Photoshop.
• Experience in training and developing others.
• Ability to enhance efficiency and streamline processes.
• Excellent presentation and communication skills across various audiences.
• Collaborative spirit with high energy and engagement in class management.
• Familiarity with learning theories and application in a classroom setting.
• Proficiency in Microsoft Office and similar applications.
• Willingness to travel occasionally (up to 10% of the time).
  
  

Work Schedule

Monday - Friday, 8:30 AM - 5:00 PM with flexibility for second-shift training sessions as needed. Hybrid work model with three days in-office and two days remote when not conducting training sessions.

Compensation

• \(45,000 annual salary, with up to \)3,650 bonus incentive and 5% annual equity grant.
  
  

Benefits

• Competitive compensation and bonus incentives.
• Equity for all employees.
• Flexible PTO and mental health days.
• Comprehensive medical, dental, and vision insurance.
• 401K matching and live event attendance perks.
• Hybrid working model and additional workplace benefits.
  
  

Our Commitment

We are committed to fostering a diverse workforce and creating a sense of belonging for all employees. We encourage applications from individuals who may not meet every qualification but are eager to contribute to our team.

Employment Type: Full-Time