Operations Manager - Network and Systems Management

Description

Join us on a mission to make a meaningful impact on the lives of individuals within our communities while supporting government projects with integrity and innovation. We aim to enrich lives and ensure our technology solutions align perfectly with our clients’ goals.

We are seeking an Operations Manager for Network and Systems Management to enhance our team in Washington, DC. If you are passionate about leading IT operations, improving system performance, and promoting a collaborative work environment, we encourage you to apply today!

Key Responsibilities

• Act as the central point of contact for contractual matters and resolve any arising issues.
• Ensure stable operation and optimal performance of the client’s enterprise networks and programs, overseeing all aspects to meet customer performance metrics.
• Provide leadership in project and activity planning, coordination, and daily direction to achieve program objectives and milestones.
• Manage multiple IT teams, including network, system administration, system security, and Help Desk, with team sizes ranging from 5 to 15 members.
• Evaluate current business practices to identify areas for improvement and create project management templates for data gathering and research.
• Oversee all contract employees, ensuring effective management and support.
• Foster a collaborative and supportive environment within the organization.
• Develop and maintain strong relationships with the client’s program manager and other key stakeholders.
• Assess groups within the branch and implement continuous feedback loops for ongoing organizational improvement.
• Recommend strategies for risk mitigation and develop staffing plans, including recruiting and interviewing new personnel.
• Be available after hours to assist with escalated production issues as needed.
• Perform other duties as assigned.
  
  

Qualifications

• Preferred degree in computer science or related IT discipline.
• Certified Project Management Professional (PMP).
• Ten years of experience in technical security, information technology, and managerial roles.
• Solid understanding of IT systems, technical security systems (such as CCTV, alarms, and access control), and Diplomatic Security standards is preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication abilities.
• Ability to work independently with minimal supervision.
• Top Secret clearance preferred; minimum interim DoD Secret clearance required, with eligibility for upgrade to Top Secret.
  
  

Salary And Benefits

• Salary Range: \(135K to \)145K.
• Comprehensive benefits package including medical, dental, vision, life insurance, 401(k), and a range of voluntary benefits.
• Paid Time Off (PTO) available for full-time and part-time employees.
  
  

Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace. We consider all applicants for employment without regard to race, color, religion, creed, national origin, gender or gender identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.

If you need reasonable accommodation for any part of the employment process due to a disability or related condition, please contact us at our website. Note that this contact information is not for status updates on job applications.

Job Type: Information Technology

Travel: None

Work Type: Hybrid

Employment Type: Full-Time