Call Center Service Agent - Blood Donation Outreach

Description

Are you passionate about making a difference and helping others? We're looking for enthusiastic and compassionate individuals to join our team as Call Center Service Agents. In this role, you'll play a crucial part in connecting with blood donors and scheduling appointments, all while working in a supportive and inclusive environment. We offer a collaborative and respectful work culture where you can thrive and grow. If you're committed to providing excellent service and have a desire to contribute to a meaningful mission, we'd love to hear from you!

Key Responsibilities

• Reach out to blood donors by phone using a dialer system to recruit for blood donations.
• Utilize multiple computer systems to identify appropriate blood drives, update donor records, and record call outcomes.
• Schedule appointments and provide a positive experience to maximize donor participation.
• Follow established processes and scripts to ensure a consistent and professional donor experience.
• Maintain daily productivity standards, including call volume and appointment scheduling, to achieve collection goals.
• Develop a good understanding of donor criteria to inform and assist donors, reducing deferral rates.
• Keep accurate records of donor interactions and appointments to ensure a smooth operation and high customer satisfaction.
• Assist with developing new leads and donor recruitment programs to support an adequate blood supply.
• Respond to or redirect inbound calls as needed and perform other related duties.
  
  

Work Schedule

Full-time Position With The Following Schedule

• Sunday: 8:30 AM - 5:00 PM
• Monday - Thursday: 10:30 AM - 7:00 PM
• Friday & Saturday: OFF
  
  

Compensation

$15.50 per hour, plus shift differential.

What You'll Need To Succeed

• Commitment to 90 days of uninterrupted employment (100% attendance required).
• Availability to work the specified schedule.
• High school diploma or equivalent (GED).
• At least one year of experience in telemarketing, customer service, or a call center.
• Experience in sales or negotiation is a plus.
• Ability to use multiple computer applications efficiently in a fast-paced environment.
• Strong customer service and problem-solving skills.
• Effective verbal communication and the ability to handle challenging customer interactions.
• Desire to advocate for and learn about blood donations with an interest in professional growth.
  
  

What Sets You Apart

• Sales experience, outbound call experience, and strong computer skills.
  
  

Benefits For You

We value our team members and provide comprehensive benefits to support your well-being and career growth:

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off (starting at 15 days per year, based on status and tenure).
• 11 paid holidays (including six core holidays and five floating holidays).
• 401(k) with a 5% match.
• Paid Family Leave.
• Employee Assistance Program.
• Short and Long-Term Disability Insurance.
• Service Awards and Recognition.
  
  

We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Employment Type: Full-Time