Healthcare Customer Service Advocate - Contract-to-Hire

Description

We are excited to offer a contract-to-hire opportunity for a Customer Service Representative within the Healthcare/NHS industry. This role is fully remote, providing flexibility for individuals located in the MST and CST time zones. As a Customer Service Representative, you will play a key role in processing customer applications, maintaining accurate records, and resolving inquiries, all while delivering exceptional service.

Key Responsibilities

• Process customer credit applications with accuracy and efficiency.
• Maintain precise and up-to-date records of customer information.
• Serve as a patient advocate, managing the exchange of complex and sensitive information with care.
• Utilize multiple monitors for data entry while maintaining professional phone etiquette and following established guidelines.
• Assist team members with daily paperwork, helping to resolve and document patient issues.
• Identify potential financial, medical, and legal risks based on interactions, and follow appropriate procedures to address them.
• Use various systems to meet customer needs, including scheduling appointments, handling authorizations, claims, invoices, eligibility, benefits, and appeals.
• Translate oral information into clear and accurate written documentation according to guidelines.
• Meet established performance goals in areas such as customer satisfaction, accuracy, quality, and attendance.
• Adhere to department standards for metrics, with daily evaluations.
  
  

Qualifications

• Strong background in customer service and data entry.
• Familiarity with documentation processes and procedures.
• Experience in training and policy development.
• Ability to schedule appointments and manage invoicing tasks.
• Commitment to maintaining high-quality standards.
• Knowledge of workstation support and internet usage.
• Understanding of medical coverage policies.
• Strong phone presence and the ability to perform benefit-related functions.
• Experience in handling paperwork and performing ad hoc financial tasks.
• Familiarity with claim administration procedures.
• Proficiency in both English and Spanish is highly desirable.
• Excellent communication skills, both written and verbal.
• Consistent and reliable attendance.
• Proficiency in Microsoft Office Suite.
• Experience with interviewing processes.
• Familiarity with HealthCare.gov is a plus.
• A clean background with no criminal record is required.
  
  

Employment Type: Temporary