Virtual Medical Assistant - Care Team Support

Description

Join our organization on a mission to revolutionize healthcare and support individuals in achieving their health goals in a personalized manner. As a key member of our dynamic Care Team, you will play an essential role in fostering effective patient care and ensuring smooth operations.

Key Details

• Position Type: Full-time
• Hours: 40 hours per week, with shifts between 7am - 10pm EST
• Reporting To: RN Manager
• Location: Remote, work-from-home position (Candidates must reside in Arizona, California, Colorado, Florida, Georgia, Nevada, New York, Ohio, Pennsylvania, Texas, or Virginia.)
• Hourly Rate: $20/hr
• Benefits: Employee benefits, monthly vacation accrual up to 10 days per year.
  
  

Responsibilities

• Provide live video, phone, and messaging support to patients.
• Assist your Care Team, including virtual physicians, APPs, and RNs.
• Manage each patient's care needs from initial outreach through resolution.
• Help with the order process, including sending requisition forms and coordinating referrals.
• Follow up with providers after referrals, including collecting patient notes.
• Schedule follow-up appointments with patients.
• Contact providers and facilities to clarify information and resolve complex cases.
• Coordinate with internal and external parties (Laboratories, Imaging Facilities, Pharmacies, Vendors) to meet patients’ needs.
• Ensure compliance with all applicable laws and regulations.
• Perform other duties as assigned.
  
  

Requirements

• Minimum of 1 year of experience as a Medical Assistant in a primary care, urgent care, or multi-specialty clinic.
• Medical Assistant Certification or Diploma.
  
  

Bonus Points

• Experience in a virtual practice environment.
• Fluency in Spanish (reading, writing, and speaking).
  
  

Equal Opportunity

We are committed to fostering a diverse and inclusive workplace where everyone can be their authentic selves. We believe that our unique backgrounds and perspectives make us stronger as a team.

Pay Transparency

Compensation is based on your relevant skills, education, and experience. Full-time employees enjoy benefits such as medical, dental, and vision coverage, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and wellness time and reimbursements.

Reasonable Accommodation

We consider all applicants based on qualifications and provide reasonable accommodations during the application process. If you require an accommodation, please contact our Benefits Team.

California Residents

For information about our collection, use, and disclosure of personal information, please refer to our Notice to Job Applicants.

Employment Type: Part-Time