Manager, Client Services

Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Responsible for overseeing the daily operations of billing, client services and premium reconciliation team in order to meet established standards of quality and quantity. Monitors performance measures of the department and recommends corrective actions as necessary.

• Manages billing associates, including hiring, performance appraisals, and when necessary, implementing performance improvement plans with expectations and timelines.
• Monitors goals and service level agreements to ensure performance levels are met; Recommends and owns action plans to ensure department meets and/or exceeds goals.
• Oversees day to day billing operations and that workload is being completed within standards; Reviews department level quality/quantity audit results; Implements appropriate steps to achieve targets.
• Handles 2nd level escalated service issues with internal and external customers.
• Recommends and owns strategies that will improve overall processes, resulting in improved customer experience and performance, including reviewing scorecards, metrics and other data sources to proactively take action.
• Manage multiple projects by assigning resources, working on timelines and implementing schedule to complete project timeline.
• Reviews control point audits completed by team members as part of the Internal Controls for Financial Reporting (ICFR) processes.
• Helps identify process improvement opportunities within department and sometimes leads.
  
  

Minimum Requirements

• Bachelor's Degree with 2-4 years of related experience OR High School Diploma or GED with 4-6 years related experience
  
  

Brand: Trustmark

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.