Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
Under the direction of the Global Revenue Cycle Strategies Partner, the Global Revenue Cycle Strategies Specialist will play an essential role in ensuring the alignment, collaboration and success partnership of our onshore operations and our global strategy partners. This role's main responsibility is to partner with our operational and global leaders to drive successful integration, onboarding and provide continuous oversight management of our global workforce. They will partner support specific service line/clients global initiatives while fostering our onshore/global partnerships to drive scalability and long-term success.
In addition to focusing on our vendor team relationships, this role will identify opportunities and provide visibility and recommendations to the operational and executive leaders.
This role will assist with continued training, education, and ongoing action plans to ensure SLAs are consistently met for existing teams. In addition, this role will be responsible for onboarding support including user provisioning for new vendor associates and teams.
Job Responsibilities:
- Oversight support of Global teams for specific SL/Clients.
- Coordinate with service line leaders to identify areas of risk and assist Global Strategy leadership in developing a quarterly/annual review plan.
- Identify and document operational risks and controls within the operational processes and make recommendations to mitigate risks.
- Prepare data/reports of review findings and recommendations to direct leadership for review and approval.
- Participate in pre- & post-review meetings, providing support and recommendations for issues presented.
- Ensure past review recommendations are implemented in the current review process.
- Monitoring/Tracking inventory. And monitor SLA/expectations and productivity along with escalation and initial action plan development for deficits.
- Manage issue trackers and escalation logs for SL/Client.
- Monitor and escalate quality scores and opportunities.
- Tracking and reporting of quality/education.
- Identifying gaps and opportunities within current processes/training.
- Run vendor calls for assigned clients.
- Random selection and distribution of weekly account audits.
- Account review and assignments.
- Onboarding vendor associates, teams, and clients including provisioning processes.
- Global process introduction and training for new operational leaders.
Experience We Love:
- CRCR Certification or willingness to obtain within 9 months of hire
- 1-3 years previous experience in a similar role
- Revenue cycle experience/knowledge
Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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