Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
The Director, Cash Services will support the Assistant Vice President of Cash Services in the selection, direction, and development and mentorship of Cash Department team leaders, and will report to the Assistant Vice President of Cash Services. The Director will be responsible for resolving and removing barriers for the Supervisor, Manager and department as a whole and assisting with resolving barriers problematic cash posting and questions regarding cash processes.
Essential Job Functions
- Monitor and report on Key Performance Indicators for the department such as WQ aging, unposted cash, unapplied, reconciliation, PLBs, zero pays and EFT/ERA electronic percentages and will strive to meet the standards identified as benchmarks for each client.
- Development, mentoring and rounding with Manager and support staff to build a culture of People First, Last and Always by improving associate engagement. Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members.
- Manage the daily workflow of the department, monitor progress to identify trending issues and develop training or processes to address these issues. Hold huddles to efficiently cover new or evolving training focuses to encourage and develop team members and leaders.
- Build a culture of operational excellence by leveraging process improvement, automation and addressing staffing shortfalls – productivity and quality, offshore/nearshore opportunities.
- Attend calls related to their specific client (examples but not limited to Accountability calls, Finance Client calls, Collaboration calls between departments, Operations Leadership calls).
- Monitor cash reconciliation and unposted cash. Ensure finalized reporting is completed by the third business day of the month to send to all clients.
- Operational oversight for OOAP mapping and staffing needs including staff modeling, assessments and new client integrations, Best Practice Trackers and TIPS.
Job Competencies
- Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions.
- Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat.
- Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
- Coaching & Developing Others - Partners with individuals’ and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better.
- Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
- Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.
Desired Work Experience
- 5 to 7 Years
- 3-5 years leadership experience, preferred
Other Preferred Knowledge, Skills And Abilities
- Critical thinking skills, organizational management, mentoring and developing, cash posting, EFT/ERA Enrollment – clearinghouse knowledge – Excel – pivots, cash reconciliation.
Join An Award-winning Company
Three-time winner of “Best in KLAS” 2020-2022
2022 Top Workplaces Healthcare Industry Award
2022 Top Workplaces USA Award
2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
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