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Associate, Brand Operations

EXTRA HOLIDAYS - EXTRA PARENTAL LEAVE - FULLY FLEXIBLE
Remote: 
Full Remote
Contract: 
Salary: 
2 - 80K yearly
Experience: 
Junior (1-2 years)
Work from: 

Offer summary

Qualifications:

Bachelor's degree required, 1-2 years experience in startup or SaaS, Highly organized with attention to detail, Proficient in Excel, PowerPoint, and Google suite, Knowledge of SQL and Shopify is a plus.

Key responsabilities:

  • Support and retain brand partners effectively
  • Optimize brand integrations and solve issues
  • Monitor key performance indicators and metrics
  • Provide ongoing technical support and solutions
  • Develop strategies to enhance processes and efficiency
ShopMy logo
ShopMy Marketing & Advertising Scaleup https://shopmy.us/
51 - 200 Employees
See more ShopMy offers

Job description

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Your missions

ShopMy is a platform used to effortlessly integrate all aspects of creator marketing, from talent discovery to brand collaboration and monitoring. The world’s leading brands have established robust creator marketing programs with us because we enable brands to discover new creators, execute gifting campaigns, provide commissionable codes, and manage communications all in one (beautiful) place.

Additionally, ShopMy has attracted the attention of today’s most popular talent- These creators utilize ShopMy to build digital storefronts from a catalog of millions of products, chat directly with top brands via ShopMy’s mobile app, and generate commissionable links for their audience. To date, ShopMy creators have earned tens of millions in commissions.

ShopMy is committed to finding the strongest candidates who share their passion for delivering exceptional product solutions to elevated brands and creators.



About the role…

ShopMy is seeking a dedicated and detail-oriented Brand Operations Associate to join our Brand Operations team. The candidate will play a critical role in ensuring the cohesive representation and effective functioning of the Brand Success team. The Brand Operations team is an integral part of the Brand Success department at ShopMy, dedicated to maximizing  the success of our brand partners and ensuring they have all the tools they need to optimize the platform’s capabilities. The core function of the Brand Operations team  is to onboard, support, and retain ShopMy’s brand partners by optimizing all aspects of brand management and service delivery.

The compensation for this role will be between $60,000 - $80,000 annually.


Responsibilities..

  • As an Associate on our Brand Operations team, you will be an integral member of the team tackling challenges of supporting and retaining our brand partners. Tasks may include optimizing brand integrations, offering technical expertise and issue resolution for ShopMy teams and brand partners, and monitoring key performance indicators (KPIs) and metrics.
  • Proactively think about product improvements that would enhance our brand partner’s experience on ShopMy 
  • You will work closely with the Brand Operations team to solve account challenges, working through ambiguity to drive results
  • Provide ongoing support to brand partners, addressing any issues or concerns promptly and effectively.
  • Serve as the primary point of contact for technical support, offering solutions and expertise to effectively and efficiently solve problems our brand partners are facing
  • Produce projects as needed and support teammates in ongoing initiatives
  • Work alongside the Brand Operations team to develop and implement strategies to optimize processes, enhance efficiency, and improve the overall experience for brand partners.

Our non negotiables…

  • Bachelor’s degree required
  • 1-2 years of professional experience in a high-growth startup or SaaS company and/or experience in consulting or finance
  • Great investigative and problem solving skills
  • Highly organized with strong attention to detail
  • Interest in maintaining and executing a high level of service to our brand partners
  • Keen ability to diagnose problems and present potential action-oriented solutions 
  • Ability to work collaboratively in a fast-paced, dynamic environment
  • Efficient, self motivated, and collaborative
  • Proficient in Excel, Powerpoint, Google suite; knowledge of SQL and Shopify and POS systems is a plus 



ShopMy offers a bundle of benefits on top of being a great place to work. 

Our teammates are provided benefits such as:

  • Medical & Dental Coverage at 70%
  • Equity in ShopMy
  • Flexible PTO
  • 14 weeks of parental leave
  • Reimbursements up to $200/month to spend on teammate outings
  • 401k program (3% automated contribution from ShopMy!)
  • ClassPass Membership
  • Company retreats
  • Opportunity to monetize your influence- all employees build out a ShopMy page!
  • Birthday PTO

 

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Marketing & Advertising
Spoken language(s):
Check out the description to know which languages are mandatory.

Soft Skills

  • analytical-skills
  • collaboration
  • consulting
  • microsoft-powerpoint
  • Organizational Skills
  • Problem Solving
  • microsoft-excel
  • communication
  • Self-Motivation
  • Detail-Oriented

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