Contract Atlassian Consultant

Isos Federal seeks a dynamic and personable Atlassian Consultant with a current Secret clearance or higher. The successful candidate will have strong technical skills and be a proactive team player skilled in fostering internal and external relationships. Responsibilities include hands-on support and guidance to federal clients using Atlassian tools, aiming to enhance productivity and success. This role requires a commitment to client satisfaction and a strong contribution to team efforts, building lasting partnerships with federal clients to benefit both them and Isos Federal.

This is a W-2 contract position, with the potential opportunity for consideration for a regular full-time position in the future.

Isos Federal, a division of Isos Technology, one of the largest Platinum/Enterprise Atlassian Solution Partners in the U.S., and has been named Atlassian Partner of the Year 6 times in the past 7 years. Headquartered in Tempe, AZ, with offices nationwide, we serve major government and commercial organizations, specializing in Atlassian tool implementation and optimization for an impact on our clients’ operations. We prioritize our people and are proud of our fun, challenging, and rewarding culture.

Primary Responsibilities:

As a contract Atlassian Consultant, you will serve as the primary client-facing contact for assigned Atlassian services engagements. This role administers Atlassian products and assists clients with implementation to support their business processes. The hours for the role may fluctuate between 20 to 40 hours a week. The role has the following responsibilities, under the guidance and review of the Interim Director of Federal Delivery and VP of Strategic Initiatives:

• Analyze and interpret Fed/IC/DoD business requirements, integrations, and system architecture to provide strategic recommendations and manage the complete lifecycle of engagements, ensuring alignment with organizational goals and compliance with federal standards

• Ensure the proper handling, protection, and management of Controlled Unclassified Information (CUI) and higher classification levels in compliance with FED/IC/DoD regulations, maintaining the integrity and security of sensitive data for federal clients

• Oversee engagement scope within budget and resource constraints, proactively identifying and managing risks, escalating blocking issues, and securing sign-off on change orders as needed to ensure successful project delivery

• Apply Isos best practices, guidelines, and recommendations to Atlassian product migrations, client-specific implementations, and the efficient operation and maintenance of Atlassian products deployed on Fed/IC/DoD networks, ensuring seamless integration and optimal performance. The products utilized include, but are not limited to: Jira, Jira Service Management, Confluence, Bitbucket, Trello, Halp, Access, Compass, Atlas.

• Lead technical discovery and requirements gathering engagements with an understanding of Fed/IC/DoD IT networks and cybersecurity considerations, architecting tailored solutions using Atlassian products to address complex Agile and workflow challenges

• Manage daily support requests, incident response, and strategic long-term planning for assigned clients

• Coordinate and respond to federal client requests and other communications to meet contracted SLAs

• Collaborate with technical consultants and client resources to maintain and ensure the reliability of application instances

• Manage between 2 to 5 customer engagements simultaneously, varying in size and scope. This may include ongoing retainers with federal government organizations and large-scale implementations such as rolling out Advanced Roadmaps for DoD entities with 300+ users, ensuring successful project delivery across multiple clients.

• Provide scheduled on-call support during off-hours and respond to service outage incidents to meet contracted SLAs

• Participate in process improvement efforts across the Isos Federal team and organization to identify, develop, and deliver services and solutions leading to improved client satisfaction